Changes / Mux / Elevated errors on Direct Uploads
Mux: Major incident: Elevated errors on Direct Uploads
Summary
Mux reported a major Mux Video - VOD incident affecting Direct Uploads, thumbnails, gifs, subtitles and storyboards; some customers experienced failures creating or uploading to direct upload URLs. It started at 2026-10-05 19:44 UTC and lasted 3 h 3 min, resolving at 2026-10-05 22:47 UTC after a fix was implemented and monitored.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Elevated errors on Direct Uploads
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After: major
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After: resolved
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After: 2026-10-05 19:44 UTC
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After: 2026-10-05 22:47 UTC
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After: Mux Video - VOD
Before: not present
After: We are investigating elevated error rates affecting Direct Uploads, thumbnails, gifs, subtitles, storyboards. Some customers may have experienced failures when creating or uploading to direct upload URLs
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After: A fix has been implemented and we are monitoring the results.
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After: We are continuing to monitor for any further issues.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Elevated errors on Direct Uploads (this change) Mux reported a major Mux Video - VOD incident affecting Direct Uploads, thumbnails, gifs, subtitles and storyboards; some customers experienced failures creating or uploading to direct upload URLs. It started at 2026-10-05 19:44 UTC and lasted 3 h 3 min, resolving at 2026-10-05 22:47 UTC after a fix was implemented and monitored. | Major incident |