# Mux: Elevated errors on Direct Uploads

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-05 19:44 UTC · Resolved: 2026-10-05 22:47 UTC · Duration: 3.0 h
- Updates: 4 · Affected components: Mux Video - VOD
- [Vendor status page: https://stspg.io/5r6vxskv1fbr](https://stspg.io/5r6vxskv1fbr)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Summary

Mux reported a major Mux Video - VOD incident affecting Direct Uploads, thumbnails, gifs, subtitles and storyboards; some customers experienced failures creating or uploading to direct upload URLs. It started at 2026-10-05 19:44 UTC and lasted 3 h 3 min, resolving at 2026-10-05 22:47 UTC after a fix was implemented and monitored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-05 19:44 UTC: We are investigating elevated error rates affecting Direct Uploads, thumbnails, gifs, subtitles, storyboards. Some customers may have experienced failures when creating or uploading to direct upload URLs
- **monitoring** 2026-10-05 20:31 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-10-05 20:32 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-10-05 22:47 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-05 19:44 UTC: [Major incident: Elevated errors on Direct Uploads](https://rewindex.com/change/i8ee63e5b3be805.md)


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Canonical: https://rewindex.com/company/mux/incidents/9lh733154jc8 · Markdown: https://rewindex.com/company/mux/incidents/9lh733154jc8.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/9lh733154jc8 · Generated 2026-10-18T11:45:00.975Z