Mux: Video Playback Issues

Impact: majorStatus: resolvedStarted 2026-07-14 17:09 UTCResolved 2026-07-14 20:01 UTC (2.9 h)5 updatesSource: stspg.io

Summary

Mux reported a major incident affecting Mux Video - Live and Mux Video - VOD, with playback errors or timeouts for some customers. It started at 2026-07-14 17:09 UTC and lasted 2 h 52 min, resolving at 2026-07-14 20:01 UTC; a fix was implemented at 2026-07-14 18:03 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Mux Video - VODMux Video - Live

Timeline of updates

investigating2026-07-14 17:09 UTC
We are investigating reports of video playback failures. Some customers may experience playback errors or timeouts.
identified2026-07-14 17:13 UTC
The issue has been identified and a fix is being implemented.
identified2026-07-14 17:43 UTC
We are continuing to work on a fix for this issue.
monitoring2026-07-14 18:03 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-07-14 20:01 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Video Playback Issues 2026-07-14 17:09 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mux profile · Recent Mux incidents · Markdown · JSON