Changes / Mux / Video Playback Issues
Mux: Major incident: Video Playback Issues
Summary
Mux reported a major incident affecting Mux Video - Live and Mux Video - VOD, with playback errors or timeouts for some customers. It started at 2026-07-14 17:09 UTC and lasted 2 h 52 min, resolving at 2026-07-14 20:01 UTC; a fix was implemented at 2026-07-14 18:03 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Video Playback Issues
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After: major
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After: resolved
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After: 2026-07-14 17:09 UTC
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After: 2026-07-14 20:01 UTC
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After: Mux Video - Live, Mux Video - VOD
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After: We are investigating reports of video playback failures. Some customers may experience playback errors or timeouts.
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After: The issue has been identified and a fix is being implemented.
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After: We are continuing to work on a fix for this issue.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Video Playback Issues (this change) Mux reported a major incident affecting Mux Video - Live and Mux Video - VOD, with playback errors or timeouts for some customers. It started at 2026-07-14 17:09 UTC and lasted 2 h 52 min, resolving at 2026-07-14 20:01 UTC; a fix was implemented at 2026-07-14 18:03 UTC. | Major incident |