# Mux: Video Playback Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-14 17:09 UTC · Resolved: 2026-07-14 20:01 UTC · Duration: 2.9 h
- Updates: 5 · Affected components: Mux Video - VOD, Mux Video - Live
- [Vendor status page: https://stspg.io/z7bwgvx32s57](https://stspg.io/z7bwgvx32s57)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Summary

Mux reported a major incident affecting Mux Video - Live and Mux Video - VOD, with playback errors or timeouts for some customers. It started at 2026-07-14 17:09 UTC and lasted 2 h 52 min, resolving at 2026-07-14 20:01 UTC; a fix was implemented at 2026-07-14 18:03 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-14 17:09 UTC: We are investigating reports of video playback failures. Some customers may experience playback errors or timeouts.
- **identified** 2026-07-14 17:13 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2026-07-14 17:43 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-07-14 18:03 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-14 20:01 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-14 17:09 UTC: [Major incident: Video Playback Issues](https://rewindex.com/change/i541ce81e52be92.md)


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Canonical: https://rewindex.com/company/mux/incidents/38z8839h8fbd · Markdown: https://rewindex.com/company/mux/incidents/38z8839h8fbd.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/38z8839h8fbd · Generated 2026-10-18T11:47:25.181Z