Companies / Mux / incidents

Mux: Corruption on some segments of some videos

Affected components: Mux Video - VOD

Timeline of updates

1. investigating2026-01-29 18:07 UTC

   We are investigating an issue that causes some audio or video segments to be corrupt, causing playback quality degradation on affected assets.

2. identified2026-01-29 20:40 UTC

   We have identified the cause of this issue and our team is working on a fix.

3. identified2026-01-30 18:59 UTC

   A fix has been implemented to address the issue for new assets, and our team is working through any remaining affected assets. We will post further updates as we have them.

4. monitoring2026-02-01 16:59 UTC

   We have completed the remediation steps for impacted assets and will be monitoring.

5. resolved2026-02-02 02:00 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mux profile · Recent Mux incidents · Markdown · JSON