# Mux: Corruption on some segments of some videos

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-29 18:07 UTC · Resolved: 2026-02-02 02:00 UTC · Duration: 3 d
- Updates: 5 · Affected components: Mux Video - VOD
- [Vendor status page: https://stspg.io/39t30bfr5q4w](https://stspg.io/39t30bfr5q4w)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **investigating** 2026-01-29 18:07 UTC: We are investigating an issue that causes some audio or video segments to be corrupt, causing playback quality degradation on affected assets.
- **identified** 2026-01-29 20:40 UTC: We have identified the cause of this issue and our team is working on a fix.
- **identified** 2026-01-30 18:59 UTC: A fix has been implemented to address the issue for new assets, and our team is working through any remaining affected assets. We will post further updates as we have them.
- **monitoring** 2026-02-01 16:59 UTC: We have completed the remediation steps for impacted assets and will be monitoring.
- **resolved** 2026-02-02 02:00 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/mux/incidents/75h4xsgt1p56 · Markdown: https://rewindex.com/company/mux/incidents/75h4xsgt1p56.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/75h4xsgt1p56 · Generated 2026-10-18T11:45:41.789Z