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Mux: Elevated API Latency

Affected components: Mux Video - VOD

Timeline of updates

1. investigating2026-10-09 23:04 UTC

   From 22:10 to 22:50 UTC we experience elevated latency for video routes, we are currently investigating the root cause.

2. investigating2026-10-09 23:04 UTC

   We are continuing to investigate this issue.

3. monitoring2026-10-09 23:21 UTC

   The issue has been identified and it was related to our cloud provider hosting our API. API latency has returned to normal levels, and we’re continuing to monitor stability. We apologize for the disruption.

4. resolved2026-10-10 00:05 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mux profile · Recent Mux incidents · Markdown · JSON