# Mux: Elevated API Latency

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-09 23:04 UTC · Resolved: 2026-10-10 00:05 UTC · Duration: 1.0 h
- Updates: 4 · Affected components: Mux Video - VOD
- [Vendor status page: https://stspg.io/pl10jdmdc58m](https://stspg.io/pl10jdmdc58m)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **investigating** 2026-10-09 23:04 UTC: From 22:10 to 22:50 UTC we experience elevated latency for video routes, we are currently investigating the root cause.
- **investigating** 2026-10-09 23:04 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-10-09 23:21 UTC: The issue has been identified and it was related to our cloud provider hosting our API. API latency has returned to normal levels, and we’re continuing to monitor stability. We apologize for the disruption.
- **resolved** 2026-10-10 00:05 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/mux/incidents/vgw5mj2g2wt3 · Markdown: https://rewindex.com/company/mux/incidents/vgw5mj2g2wt3.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/vgw5mj2g2wt3 · Generated 2026-10-18T12:21:58.051Z