Mux: Direct upload failures and playback failures for some customers
Mux reported a major Mux Video - VOD outage affecting direct uploads and causing a low number of playback failures for some customers; URL based ingest was unaffected. It started at 2026-02-23 14:28 UTC and lasted 1 h 29 min, resolving at 2026-02-23 15:57 UTC. Mux reported implementing a fix at 14:47 UTC.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Mux Video - VOD
Timeline of updates
- investigating
We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.
- monitoring
A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Direct upload failures and playback failures for some customers 2026-02-23 14:28 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mux profile · Recent Mux incidents · Markdown · JSON