Changes / Mux / Direct upload failures and playback failures for some customers
Mux: Major incident: Direct upload failures and playback failures for some customers
Summary
Mux reported a major Mux Video - VOD outage affecting direct uploads and causing a low number of playback failures for some customers; URL based ingest was unaffected. It started at 2026-02-23 14:28 UTC and lasted 1 h 29 min, resolving at 2026-02-23 15:57 UTC. Mux reported implementing a fix at 14:47 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Direct upload failures and playback failures for some customers
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-02-23 14:28 UTC
Before: not present
After: 2026-02-23 15:57 UTC
Before: not present
After: Mux Video - VOD
Before: not present
After: We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Some customers may have experienced a low number of playback failures during the incident.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Direct upload failures and playback failures for some customers (this change) Mux reported a major Mux Video - VOD outage affecting direct uploads and causing a low number of playback failures for some customers; URL based ingest was unaffected. It started at 2026-02-23 14:28 UTC and lasted 1 h 29 min, resolving at 2026-02-23 15:57 UTC. Mux reported implementing a fix at 14:47 UTC. | Major incident |