# Mux: Major incident: Direct upload failures and playback failures for some customers

**Summary:** Mux reported a major Mux Video - VOD outage affecting direct uploads and causing a low number of playback failures for some customers; URL based ingest was unaffected. It started at 2026-02-23 14:28 UTC and lasted 1 h 29 min, resolving at 2026-02-23 15:57 UTC. Mux reported implementing a fix at 14:47 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-23 14:28 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/0kl90j7qx53d](https://stspg.io/0kl90j7qx53d)
- [Company: Mux](https://rewindex.com/company/mux.md)
- Versions: before (none: first archived) → after incident\_version:197/hzyqbvfk3vdy@0bc135ccddc2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Direct upload failures and playback failures for some customers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-23 14:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-23 15:57 UTC
```

**6. Added: Affected components**

```diff
+ Mux Video - VOD
```

**7. Added: Update** (investigating) · 2026-02-23 14:28 UTC

```diff
+ We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.
```

**8. Added: Update** (monitoring) · 2026-02-23 14:47 UTC

```diff
+ A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident.
```

**9. Added: Update** (resolved) · 2026-02-23 15:57 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-23 14:28 UTC | Major incident: Direct upload failures and playback failures for some customers (this change) | outage |

All Mux changes: [timeline](https://rewindex.com/company/mux/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i947e851180f237 · Markdown: https://rewindex.com/change/i947e851180f237.md · JSON: https://rewindex.com/api/v1/changes/i947e851180f237 · Generated 2026-10-18T03:33:52.333Z