# Mux: Direct upload failures and playback failures for some customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-23 14:28 UTC · Resolved: 2026-02-23 15:57 UTC · Duration: 1.5 h
- Updates: 3 · Affected components: Mux Video - VOD
- [Vendor status page: https://stspg.io/0kl90j7qx53d](https://stspg.io/0kl90j7qx53d)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Summary

Mux reported a major Mux Video - VOD outage affecting direct uploads and causing a low number of playback failures for some customers; URL based ingest was unaffected. It started at 2026-02-23 14:28 UTC and lasted 1 h 29 min, resolving at 2026-02-23 15:57 UTC. Mux reported implementing a fix at 14:47 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-02-23 14:28 UTC: We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.
- **monitoring** 2026-02-23 14:47 UTC: A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident.
- **resolved** 2026-02-23 15:57 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-02-23 14:28 UTC: [Major incident: Direct upload failures and playback failures for some customers](https://rewindex.com/change/i947e851180f237.md)


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Canonical: https://rewindex.com/company/mux/incidents/hzyqbvfk3vdy · Markdown: https://rewindex.com/company/mux/incidents/hzyqbvfk3vdy.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/hzyqbvfk3vdy · Generated 2026-10-18T09:58:40.824Z