Mux: video clips audio loss
Mux Video - VOD had major audio loss affecting some clips using "basic" or "premium" video_quality, caused by an encoding-change metadata mismatch. It started 2026-03-06 22:57 UTC and was resolved 2026-03-07 01:57 UTC (3 h 0 min); new clips work, but affected clips require re-creation from original assets to restore audio.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Mux Video - VOD
Timeline of updates
- identified
A recent encoding change caused a mismatch in initialization metadata for some clips that were created in the last 24 hours. This would affect clips of assets created before Thursday, March 6 — 15:11 UTC that utilized "basic" or "premium" video_quality. A fix is currently being worked on.
- resolved
Engineers have resolved the issue with clips not having audio. Any new clips will function as expected. Impacted clips created during the incident window are not retroactively corrected, but can be re-created from the original asset.
Rewindex changes for this incident
- Major incident: video clips audio loss 2026-03-06 22:57 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mux profile · Recent Mux incidents · Markdown · JSON