Mux: Elevated error rates for video ingest and playback for assets and live streams
Mux reported a major outage with elevated video ingest and playback error rates affecting Mux Video - Live and Mux Video - VOD. It started at 2025-09-22 16:44 UTC and was resolved at 2025-09-22 21:36 UTC, lasting 4 h 51 min. Mux implemented a fix but did not state a root cause.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Mux Video - VODMux Video - Live
Timeline of updates
- investigating
The previous status update was marked resolved unintentionally. Our systems are still experiencing elevated error rates, and our team is actively investigating.
- identified
Error rates have improved and returning to normal. The team are continuing to investigate the root cause of this error spike. We will continue to provide updates as we have more details.
- monitoring
Our team has implemented a fix to resolve the issue, and is monitoring the situation. Though we believe the issue is resolved for all users, we will be monitoring and will post an update as soon as the issue is fully resolved.
- monitoring
We are continuing to monitor for any further issues.
- resolved
This Incident has been Resoled.
Rewindex changes for this incident
- Major incident: Elevated error rates for video ingest and playback for assets and live streams 2025-09-22 16:44 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mux profile · Recent Mux incidents · Markdown · JSON