Companies / Mux / incidents

Mux: Mux Player embeds increased error rates

Impact: majorStatus: resolvedStarted Resolved (12 h)7 updatesSource: stspg.io (opens in new tab)
Summary

Mux reported a major incident involving increased Mux Player embed errors from 07:30 UTC, caused by an underlying cloud vendor outage. The incident was tracked from 2025-10-20 09:39 UTC to 2025-10-20 22:04 UTC, lasting 12 h 25 min. Service was reported operational at 10:40 UTC, with monitoring continuing until resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Mux Video - VODMux Video - LiveMux Data - Engagement Counts APIMux DocsMux DashboardMux Data - Data CollectionMux Player - EmbedsMux Player Embeds

Timeline of updates

  1. identified

    From 07:30 UTC, Mux Player embeds are were experiencing increased error rates caused by an outage with an underlying cloud vendor.

  2. identified

    We are continuing to investigate the issue.

  3. identified

    We're seeing signs of recovery, and continue to monitor the service health.

  4. monitoring

    Recovery continues and service has returned to operational. We will continue to monitor.

  5. monitoring

    We are continuing to monitor for any issues while the underlying cloud vendor continues to investigate the root cause.

  6. monitoring

    We are continuing to monitor our systems, as our underlying cloud providers continue to investigate the root cause.

  7. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mux profile · Recent Mux incidents · Markdown · JSON