# Mux: Mux Player embeds increased error rates

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 09:39 UTC · Resolved: 2025-10-20 22:04 UTC · Duration: 12 h
- Updates: 7 · Affected components: Mux Video - VOD, Mux Video - Live, Mux Data - Engagement Counts API, Mux Docs, Mux Dashboard, Mux Data - Data Collection, Mux Player - Embeds, Mux Player Embeds
- [Vendor status page: https://stspg.io/s4flzr1m9snk](https://stspg.io/s4flzr1m9snk)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Summary

Mux reported a major incident involving increased Mux Player embed errors from 07:30 UTC, caused by an underlying cloud vendor outage. The incident was tracked from 2025-10-20 09:39 UTC to 2025-10-20 22:04 UTC, lasting 12 h 25 min. Service was reported operational at 10:40 UTC, with monitoring continuing until resolution. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-10-20 09:39 UTC: From 07:30 UTC, Mux Player embeds are were experiencing increased error rates caused by an outage with an underlying cloud vendor.
- **identified** 2025-10-20 09:46 UTC: We are continuing to investigate the issue.
- **identified** 2025-10-20 09:54 UTC: We're seeing signs of recovery, and continue to monitor the service health.
- **monitoring** 2025-10-20 10:40 UTC: Recovery continues and service has returned to operational.  We will continue to monitor.
- **monitoring** 2025-10-20 15:12 UTC: We are continuing to monitor for any issues while the underlying cloud vendor continues to investigate the root cause.
- **monitoring** 2025-10-20 18:21 UTC: We are continuing to monitor our systems, as our underlying cloud providers continue to investigate the root cause.
- **resolved** 2025-10-20 22:04 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-20 09:39 UTC: [Major incident: Mux Player embeds increased error rates](https://rewindex.com/change/iad704ea45b3e23.md)


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Canonical: https://rewindex.com/company/mux/incidents/p92gsdhkh7dm · Markdown: https://rewindex.com/company/mux/incidents/p92gsdhkh7dm.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/p92gsdhkh7dm · Generated 2026-10-18T10:40:12.256Z