Changes / Mux / Mux Player embeds increased error rates
Mux: Major incident: Mux Player embeds increased error rates
Summary
Mux reported a major incident involving increased Mux Player embed errors from 07:30 UTC, caused by an underlying cloud vendor outage. The incident was tracked from 2025-10-20 09:39 UTC to 2025-10-20 22:04 UTC, lasting 12 h 25 min. Service was reported operational at 10:40 UTC, with monitoring continuing until resolution.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
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After: Mux Player embeds increased error rates
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After: major
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After: resolved
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After: 2025-10-20 09:39 UTC
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After: 2025-10-20 22:04 UTC
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After: Mux Dashboard, Mux Data - Data Collection, Mux Data - Engagement Counts API, Mux Docs, Mux Player - Embeds, Mux Player Embeds, Mux Video - Live, Mux Video - VOD
Before: not present
After: From 07:30 UTC, Mux Player embeds are were experiencing increased error rates caused by an outage with an underlying cloud vendor.
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After: We are continuing to investigate the issue.
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After: We're seeing signs of recovery, and continue to monitor the service health.
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After: Recovery continues and service has returned to operational. We will continue to monitor.
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After: We are continuing to monitor for any issues while the underlying cloud vendor continues to investigate the root cause.
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After: We are continuing to monitor our systems, as our underlying cloud providers continue to investigate the root cause.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Mux Player embeds increased error rates (this change) Mux reported a major incident involving increased Mux Player embed errors from 07:30 UTC, caused by an underlying cloud vendor outage. The incident was tracked from 2025-10-20 09:39 UTC to 2025-10-20 22:04 UTC, lasting 12 h 25 min. Service was reported operational at 10:40 UTC, with monitoring continuing until resolution. | Major incident |