# Mux: Major incident: Mux Player embeds increased error rates

**Summary:** Mux reported a major incident involving increased Mux Player embed errors from 07:30 UTC, caused by an underlying cloud vendor outage. The incident was tracked from 2025-10-20 09:39 UTC to 2025-10-20 22:04 UTC, lasting 12 h 25 min. Service was reported operational at 10:40 UTC, with monitoring continuing until resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 09:39 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s4flzr1m9snk](https://stspg.io/s4flzr1m9snk)
- [Company: Mux](https://rewindex.com/company/mux.md)
- Versions: before (none: first archived) → after incident\_version:197/p92gsdhkh7dm@9175ce2b0bfc
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Mux Player embeds increased error rates
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 09:39 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 22:04 UTC
```

**6. Added: Affected components**

```diff
+ Mux Dashboard, Mux Data - Data Collection, Mux Data - Engagement Counts API, Mux Docs, Mux Player - Embeds, Mux Player Embeds, Mux Video - Live, Mux Video - VOD
```

**7. Added: Update** (identified) · 2025-10-20 09:39 UTC

```diff
+ From 07:30 UTC, Mux Player embeds are were experiencing increased error rates caused by an outage with an underlying cloud vendor.
```

**8. Added: Update** (identified) · 2025-10-20 09:46 UTC

```diff
+ We are continuing to investigate the issue.
```

**9. Added: Update** (identified) · 2025-10-20 09:54 UTC

```diff
+ We're seeing signs of recovery, and continue to monitor the service health.
```

**10. Added: Update** (monitoring) · 2025-10-20 10:40 UTC

```diff
+ Recovery continues and service has returned to operational.  We will continue to monitor.
```

**11. Added: Update** (monitoring) · 2025-10-20 15:12 UTC

```diff
+ We are continuing to monitor for any issues while the underlying cloud vendor continues to investigate the root cause.
```

**12. Added: Update** (monitoring) · 2025-10-20 18:21 UTC

```diff
+ We are continuing to monitor our systems, as our underlying cloud providers continue to investigate the root cause.
```

**13. Added: Update** (resolved) · 2025-10-20 22:04 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 09:39 UTC | Major incident: Mux Player embeds increased error rates (this change) | outage |

All Mux changes: [timeline](https://rewindex.com/company/mux/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iad704ea45b3e23 · Markdown: https://rewindex.com/change/iad704ea45b3e23.md · JSON: https://rewindex.com/api/v1/changes/iad704ea45b3e23 · Generated 2026-10-18T02:54:50.399Z