Mux: We are investigating an issue causing increased error rates for video ingest and playback for assets and live streams
Mux reported a major incident causing increased video ingest and playback errors for assets and live streams on Mux Video - Live and Mux Video - VOD. It started at 2025-09-22 14:54 UTC and was resolved at 2025-09-22 16:38 UTC, lasting 1 h 43 min; error rates had returned to normal by 15:25 UTC.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Mux Video - VODMux Video - Live
Timeline of updates
- investigating
The Mux engineering team are investigating.
- monitoring
Error rates have returned to normal, and the team are continuing to investigate and address the root cause of this error spike.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: We are investigating an issue causing increased error rates for video ingest and playback for assets and live streams 2025-09-22 14:54 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mux profile · Recent Mux incidents · Markdown · JSON