# Mux: We are investigating an issue causing increased error rates for video ingest and playback for assets and live streams

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-22 14:54 UTC · Resolved: 2025-09-22 16:38 UTC · Duration: 1.7 h
- Updates: 3 · Affected components: Mux Video - VOD, Mux Video - Live
- [Vendor status page: https://stspg.io/mjxwvjg432tr](https://stspg.io/mjxwvjg432tr)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Summary

Mux reported a major incident causing increased video ingest and playback errors for assets and live streams on Mux Video - Live and Mux Video - VOD. It started at 2025-09-22 14:54 UTC and was resolved at 2025-09-22 16:38 UTC, lasting 1 h 43 min; error rates had returned to normal by 15:25 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-22 14:54 UTC: The Mux engineering team are investigating.
- **monitoring** 2025-09-22 15:25 UTC: Error rates have returned to normal, and the team are continuing to investigate and address the root cause of this error spike.
- **resolved** 2025-09-22 16:38 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-09-22 14:54 UTC: [Major incident: We are investigating an issue causing increased error rates for video ingest and playback for assets and live streams](https://rewindex.com/change/i38c8cb5b1f59ac.md)


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Canonical: https://rewindex.com/company/mux/incidents/ftzysyg37s73 · Markdown: https://rewindex.com/company/mux/incidents/ftzysyg37s73.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/ftzysyg37s73 · Generated 2026-10-18T11:45:37.872Z