Changes / Mux / We are investigating an issue causing increased error rates for video ingest and playback for assets and live streams
Mux: Major incident: We are investigating an issue causing increased error rates for video ingest and playback for assets and live streams
Summary
Mux reported a major incident causing increased video ingest and playback errors for assets and live streams on Mux Video - Live and Mux Video - VOD. It started at 2025-09-22 14:54 UTC and was resolved at 2025-09-22 16:38 UTC, lasting 1 h 43 min; error rates had returned to normal by 15:25 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: We are investigating an issue causing increased error rates for video ingest and playback for assets and live streams
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After: major
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After: resolved
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After: 2025-09-22 14:54 UTC
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After: 2025-09-22 16:38 UTC
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After: Mux Video - Live, Mux Video - VOD
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After: The Mux engineering team are investigating.
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After: Error rates have returned to normal, and the team are continuing to investigate and address the root cause of this error spike.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: We are investigating an issue causing increased error rates for video ingest and playback for assets and live streams (this change) Mux reported a major incident causing increased video ingest and playback errors for assets and live streams on Mux Video - Live and Mux Video - VOD. It started at 2025-09-22 14:54 UTC and was resolved at 2025-09-22 16:38 UTC, lasting 1 h 43 min; error rates had returned to normal by 15:25 UTC. | Major incident |