CompaniesXeroMonthly reportsSeptember 2023
Xero in September 2023: incidents, uptime and changes
Vendor-reported outage time 5 h 6 min, incident time 18 h 28 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Major 5 · Minor 10 · No impact listed 2
Major and critical incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| UK: VAT - Error message when trying to access return | Critical | 31 min | resolved | 09-11 | |
| Global: Hubdoc - Customers receiving 504 Gateway Time Out | Major | 1.9 h | resolved | 09-01 | |
| Global: Xero - newly signed up users unable to login | Major | 1.1 h | resolved | 09-04 | |
| Xero Projects - recent changes may not be appearing | Major | 45 min | resolved | 09-18 | |
| Xero Central - customers unable to raise cases | Major | 10 min | resolved | 09-18 | |
| Global: Subscriptions - errors when trying to purchase new subscriptions in Xero | Major | 40 min | resolved | 09-28 |
Other incidents 12
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Global: Xero - emails sent from Xero may be delayed | Minor | 53 min | resolved | 09-04 | |
| Global: Products and Services - Unable to create new item | Minor | 1.0 h | resolved | 09-04 | |
| Global: Xero - Some customers experiencing performance issues | Minor | 1.4 h | resolved | 09-05 | |
| Global: Errors when making subscription changes | No impact listed | 11 h | resolved | 09-05 | |
| Global: Expenses - Unable to pay approved expenses | No impact listed | 2.6 h | resolved | 09-05 | |
| Global: Dashboard - Customers maybe experiencing performance issues | Minor | 26 min | resolved | 09-06 | |
| Global: Tax reporting - Some customers maybe experiencing issues | Minor | 49 min | resolved | 09-06 | |
| XPM - Some customers may experience issues | Minor | 8 min | resolved | 09-08 | |
| AU: AU Tax - customers unable to print or send tax returns | Minor | 35 min | resolved | 09-14 | |
| Global: Reporting - Report packs - Unable to export if note added | Minor | 6.2 h | resolved | 09-19 | |
| Global: Hubdoc - Degraded performance | Minor | 37 min | resolved | 09-20 | |
| Global: Hubdoc - Delay in emailed documents being processed | Minor | 1.4 h | resolved | 09-20 |
Maintenance 1
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Cite this
Xero posted 18 status incidents in September 2023 (6 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in September 2023
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2023/09