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CompaniesXeroMonthly reportsAugust 2023

Xero in August 2023: incidents, uptime and changes

25incidents posted
6labelled major or critical
98.44%free of major/critical
96.20%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 11 h 36 min, incident time 28 h 16 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 2 · Major 4 · Minor 15 · No impact listed 4

Major and critical incidents 6

IncidentImpactStartedDurationStatusDay
Xero Me and Xero Accounting Mobile App - Customers are unable to accessCritical1.8 hresolved08-18
Global: Workpapers - customers unable to accessCritical6.7 hresolved08-29
Xero HQ - customers experiencing issues across Xero HQMajor21 minresolved08-05
Global: Projects - Unable to make editsMajor55 minresolved08-10
Global: Xero - change organisation search function issuesMajor1.1 hresolved08-16
AU: AU Tax - customers unable to print or send tax returnsMajor48 minresolved08-28

Other incidents 19

IncidentImpactStartedDurationStatusDay
XPM - Some customers are experiencing performance issuesMinor1.4 hresolved08-01
Global: Xero - customers may be experiencing degraded performanceMinor1.0 hresolved08-10
AU: AU tax - Some customers are unable to open returnsMinor43 minresolved08-10
Global: Printing checks - Some users may be experiencing issuesNo impact listed1.6 hresolved08-10
Global: XPM - customers may be experiencing degraded performanceMinor20 minresolved08-13
Global: Contacts - Error message when sending StatementsNo impact listed14 minresolved08-16
Hubdoc - customers unable to create new foldersMinor1.4 hresolved08-16
Global: XPM - degraded performanceMinor1.8 hresolved08-17
Global: Yodlee feeds - Customers unable to set up Yodlee feedsNo impact listed4.7 hresolved08-17
Global: Xero - customers may be experiencing slownessMinor1.1 hresolved08-21
Global: Hubdoc - 'Delete' button not workingMinor1.4 hresolved08-23
Xero Sign - Customers unable to access Xero SignNo impact listed1.2 hresolved08-23
Expenses - Users unable to setup or create mileage claimsMinor1.3 hresolved08-24
AU: Superannuation - Some customers receiving errorsMinor2.7 hresolved08-29
Global: Hubdoc - Documents not publishingMinor2.7 hresolved08-29
Xero - Customers may be experiencing degraded performanceMinor1.6 hresolved08-29
Global: XPM - customers may be experiencing degraded performanceMinor36 minresolved08-29
AU: AU Tax - Some customers are unable to file returnsMinor15 minresolved08-29
Global: Workpapers - customers unable to accessMinor2.1 hresolved08-31

Maintenance 3

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Cite this

Xero posted 25 status incidents in August 2023 (6 major or critical); 0 price changes and 0 notable page changes observed.

Title
Xero in August 2023
Vendor
Xero
Date
URL
https://rewindex.com/company/xero/2023/08

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