# Xero in August 2023: incidents, uptime and changes

> Xero in August 2023: 25 incidents on its status page (6 major or critical), 98.44% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2023/08
Last updated: 2023-09-01T00:00:00Z

- Incidents posted: 25 (major/critical: 6) · Maintenance: 3
- By vendor impact label: critical 2, major 4, minor 15, none 4
- Uptime (vendor-reported): 98.44% free of major/critical incidents, 96.20% free of any incident; outage time 11 h 36 min, incident time 28 h 16 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2023](https://rewindex.com/company/xero/2023/07.md) · Next: [September 2023](https://rewindex.com/company/xero/2023/09.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Xero Me and Xero Accounting Mobile App  - Customers are unable to access](https://rewindex.com/company/xero/incidents/vcj2w3k9r0ry.md) | critical | 2023-08-18 05:00 UTC | 2023-08-18 06:46 UTC | 1.8 h | resolved |
| [Global: Workpapers - customers unable to access](https://rewindex.com/company/xero/incidents/75q7xkpjpmgd.md) | critical | 2023-08-29 00:07 UTC | 2023-08-29 06:47 UTC | 6.7 h | resolved |
| [Xero HQ - customers experiencing issues across Xero HQ](https://rewindex.com/company/xero/incidents/p80ldm5cc1sq.md) | major | 2023-08-05 00:17 UTC | 2023-08-05 00:38 UTC | 21 min | resolved |
| [Global: Projects - Unable to make edits](https://rewindex.com/company/xero/incidents/w98cnq45v57h.md) | major | 2023-08-10 09:03 UTC | 2023-08-10 09:58 UTC | 55 min | resolved |
| [Global: Xero - change organisation search function issues](https://rewindex.com/company/xero/incidents/wxq5cjprdlbx.md) | major | 2023-08-16 22:30 UTC | 2023-08-16 23:36 UTC | 1.1 h | resolved |
| [AU: AU Tax - customers unable to print or send tax returns](https://rewindex.com/company/xero/incidents/bj0slnczx9q0.md) | major | 2023-08-28 01:05 UTC | 2023-08-28 01:53 UTC | 48 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [XPM - Some customers are experiencing performance issues](https://rewindex.com/company/xero/incidents/c8l67865vk85.md) | minor | 2023-08-01 01:31 UTC | 2023-08-01 02:57 UTC | 1.4 h | resolved |
| [Xero HQ - customers experiencing issues across Xero HQ](https://rewindex.com/company/xero/incidents/p80ldm5cc1sq.md) | major | 2023-08-05 00:17 UTC | 2023-08-05 00:38 UTC | 21 min | resolved |
| [Global: Xero - customers may be experiencing degraded performance](https://rewindex.com/company/xero/incidents/wvjkjl2chwzp.md) | minor | 2023-08-10 03:36 UTC | 2023-08-10 04:36 UTC | 1.0 h | resolved |
| [Global: Projects - Unable to make edits](https://rewindex.com/company/xero/incidents/w98cnq45v57h.md) | major | 2023-08-10 09:03 UTC | 2023-08-10 09:58 UTC | 55 min | resolved |
| [AU: AU tax - Some customers are unable to open returns](https://rewindex.com/company/xero/incidents/kjpzgrjbf096.md) | minor | 2023-08-10 21:10 UTC | 2023-08-10 21:53 UTC | 43 min | resolved |
| [Global: Printing checks - Some users may be experiencing issues](https://rewindex.com/company/xero/incidents/6gcx5bg0z2vr.md) | none | 2023-08-10 22:33 UTC | 2023-08-11 00:10 UTC | 1.6 h | resolved |
| [Global: XPM - customers may be experiencing degraded performance](https://rewindex.com/company/xero/incidents/nlsgrgrsnsrn.md) | minor | 2023-08-13 23:28 UTC | 2023-08-13 23:48 UTC | 20 min | resolved |
| [Global: Contacts - Error message when sending Statements](https://rewindex.com/company/xero/incidents/hk2g98sqy69g.md) | none | 2023-08-16 09:24 UTC | 2023-08-16 09:38 UTC | 14 min | resolved |
| [Hubdoc - customers unable to create new folders](https://rewindex.com/company/xero/incidents/2fzhc3qr10dj.md) | minor | 2023-08-16 18:01 UTC | 2023-08-16 19:24 UTC | 1.4 h | resolved |
| [Global: Xero - change organisation search function issues](https://rewindex.com/company/xero/incidents/wxq5cjprdlbx.md) | major | 2023-08-16 22:30 UTC | 2023-08-16 23:36 UTC | 1.1 h | resolved |
| [Global: XPM - degraded performance](https://rewindex.com/company/xero/incidents/pr70zcv4h5rp.md) | minor | 2023-08-17 00:33 UTC | 2023-08-17 02:20 UTC | 1.8 h | resolved |
| [Global: Yodlee feeds - Customers unable to set up Yodlee feeds](https://rewindex.com/company/xero/incidents/vkxxcgby90lr.md) | none | 2023-08-17 03:21 UTC | 2023-08-17 08:02 UTC | 4.7 h | resolved |
| [Xero Me and Xero Accounting Mobile App  - Customers are unable to access](https://rewindex.com/company/xero/incidents/vcj2w3k9r0ry.md) | critical | 2023-08-18 05:00 UTC | 2023-08-18 06:46 UTC | 1.8 h | resolved |
| [Global: Xero - customers may be experiencing slowness](https://rewindex.com/company/xero/incidents/px36j8djncwc.md) | minor | 2023-08-21 01:56 UTC | 2023-08-21 03:01 UTC | 1.1 h | resolved |
| [Global: Hubdoc - 'Delete' button not working](https://rewindex.com/company/xero/incidents/7qgbdvf2dnhf.md) | minor | 2023-08-23 01:20 UTC | 2023-08-23 02:41 UTC | 1.4 h | resolved |
| [Xero Sign - Customers unable to access Xero Sign](https://rewindex.com/company/xero/incidents/j3wqktkqj69v.md) | none | 2023-08-23 06:33 UTC | 2023-08-23 07:43 UTC | 1.2 h | resolved |
| [Expenses - Users unable to setup or create mileage claims](https://rewindex.com/company/xero/incidents/tww8szx81kkd.md) | minor | 2023-08-24 15:04 UTC | 2023-08-24 16:23 UTC | 1.3 h | resolved |
| [AU: AU Tax - customers unable to print or send tax returns](https://rewindex.com/company/xero/incidents/bj0slnczx9q0.md) | major | 2023-08-28 01:05 UTC | 2023-08-28 01:53 UTC | 48 min | resolved |
| [Global: Workpapers - customers unable to access](https://rewindex.com/company/xero/incidents/75q7xkpjpmgd.md) | critical | 2023-08-29 00:07 UTC | 2023-08-29 06:47 UTC | 6.7 h | resolved |
| [AU: Superannuation - Some customers receiving errors](https://rewindex.com/company/xero/incidents/3757ttb8m88x.md) | minor | 2023-08-29 09:39 UTC | 2023-08-29 12:23 UTC | 2.7 h | resolved |
| [Global: Hubdoc - Documents not publishing](https://rewindex.com/company/xero/incidents/4fr1rj0kys4x.md) | minor | 2023-08-29 10:13 UTC | 2023-08-29 12:55 UTC | 2.7 h | resolved |
| [Xero - Customers may be experiencing degraded performance](https://rewindex.com/company/xero/incidents/5mynvh5bmfk8.md) | minor | 2023-08-29 11:14 UTC | 2023-08-29 12:47 UTC | 1.6 h | resolved |
| [Global: XPM - customers may be experiencing degraded performance](https://rewindex.com/company/xero/incidents/14nd2fxsyr9n.md) | minor | 2023-08-29 21:54 UTC | 2023-08-29 22:30 UTC | 36 min | resolved |
| [AU: AU Tax - Some customers are unable to file returns](https://rewindex.com/company/xero/incidents/rsxs1sj2lcm0.md) | minor | 2023-08-29 23:37 UTC | 2023-08-29 23:52 UTC | 15 min | resolved |
| [Global: Workpapers - customers unable to access](https://rewindex.com/company/xero/incidents/y6jp3jlzfl9q.md) | minor | 2023-08-31 02:49 UTC | 2023-08-31 04:58 UTC | 2.1 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] XPM system maintenance](https://rewindex.com/company/xero/incidents/9jfwqh8017kv.md) | maintenance | 2023-08-26 10:00 UTC | 2023-08-26 11:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Hubdoc system maintenance](https://rewindex.com/company/xero/incidents/g5jd0dvwt7yh.md) | maintenance | 2023-08-26 19:00 UTC | 2023-08-26 21:01 UTC | 2.0 h | resolved |
| [\[Scheduled\] XPM system maintenance](https://rewindex.com/company/xero/incidents/d2wnjlb56s7d.md) | maintenance | 2023-08-26 23:54 UTC | 2023-08-27 02:02 UTC | 2.1 h | resolved |

## Cite this

Xero posted 25 status incidents in August 2023 (6 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2023/08
- Citation: Xero, “Xero in August 2023” (2023-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2023/08 (CC BY 4.0).
- Markdown link: `[Xero: Xero in August 2023 (2023-08-01)](https://rewindex.com/company/xero/2023/08)`


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Canonical: https://rewindex.com/company/xero/2023/08 · Markdown: https://rewindex.com/company/xero/2023/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:29:20.612Z