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CompaniesXeroMonthly reportsJuly 2023

Xero in July 2023: incidents, uptime and changes

17incidents posted
6labelled major or critical
98.83%free of major/critical
97.10%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 8 h 40 min, incident time 21 h 34 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 5 · Minor 8 · No impact listed 3

Major and critical incidents 6

IncidentImpactStartedDurationStatusDay
AU: AU Tax - customers receiving "Sorry, something went wrong" errorCritical29 minresolved07-03
AU: AU Tax & BAS - prefill and tax returns not workingMajor1.1 hresolved07-17
AU Payroll - Customers experiencing issue accessing Employment and Taxes tabMajor58 minresolved07-20
Global: WorkflowMax - Users unable to edit invoicesMajor2.5 hresolved07-25
Xero Files - some customers may be experiencing a range of impacts to Xero FilesMajor2.8 hresolved07-25
Hubdoc Mobile App - customers experiencing errors when accessing the Hubdoc Mobile AppMajor49 minresolved07-26

Other incidents 11

IncidentImpactStartedDurationStatusDay
AU: Xero Tax - 2023 ITR prefills unsuccessfulMinor55 minresolved07-03
Customers unable to send Receipts and Remittance AdviceMinor2.1 hresolved07-03
XPM & HQ - Customers experiencing general slownessNo impact listed0 minresolved07-04
Xero Product Ideas website - Currently unavailableNo impact listed1.2 hresolved07-11
Global: Xero - Some customers may be experiencing performance issuesMinor17 minresolved07-14
UK: Errors accessing UK VATMinor26 minresolved07-17
AU: Payroll - Some customers are unable load the employee list and reportsMinor3.1 hresolved07-18
ATO service outage - degraded serviceMinor4.8 hresolved07-19
XPM and Xero Tax performance issuesNo impact listed0 minresolved07-21
NZ: Xero Tax - Some customers are unable to view filed returnsMinor54 minresolved07-21
Bank reconciliation - Customers unable to bulk reconcileMinor1.4 hresolved07-28

Maintenance 4

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Cite this

Xero posted 17 status incidents in July 2023 (6 major or critical); 0 price changes and 0 notable page changes observed.

Title
Xero in July 2023
Vendor
Xero
Date
URL
https://rewindex.com/company/xero/2023/07

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