Outages by dayJuly 18, 2023

Outages on July 18, 2023

UTC day 2023-07-18 (Jul 18, 2023, 00:00 to Jul 18, 2023, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

42incidents started

7labelled major or critical

28vendors with a new incident

14still open from earlier days

By vendor label: Critical 3 · Major 4 · Minor 28 · No impact listed 7 · 17 maintenance

Incidents started this day 42

Vendor	Incident	Impact	Started	Resolved	Status
Red Hat (incl. Quay.io)	access.redhat.com / Support Cases	Critical	14:44	16:17 (1.6 h)	resolved
Runway	Cloud provider outage leading to critical errors across app.runwayml.com	Critical	17:10	17:36 (26 min)	resolved
Airtable	Airtable down - July 18, 2023	Critical	18:33	19:18 (45 min)	resolved
Vanta	DocuSign integration failing to pull access-related data	Major	13:06	Jul 27, 2023, 23:00 (9 d)	resolved
Bitbucket	Pipelines erroring due to unable to pull images	Major	17:37	18:12 (35 min)	resolved
Dremio	Database Connectivity	Major	22:42	22:42 (0 min)	resolved
Render	Some free-tier Postgres DBs are unavailable	Major	23:38	Jul 19, 2023, 00:41 (1.1 h)	resolved
Deepgram	[Deepgram API] Elevated Whisper Error Rates	Minor	01:21	01:59 (38 min)	resolved
Twilio	SMS Delivery Delays to Ooredoo (Wataniya) Network in Palestine	Minor	01:28	10:57 (9.5 h)	resolved
Vonage	Portugal SMS - degradation of Inbound SMS towards Long Virtual Numbers	Minor	02:06	04:46 (2.7 h)	resolved
Xero	AU: Payroll - Some customers are unable load the employee list and reports	Minor	02:37	05:46 (3.1 h)	resolved
Twilio	Push Notification Failures When Using Conversations	Minor	04:29	06:40 (2.2 h)	resolved
Twilio	Authy Desktop for Windows Version 2.4.0 Crashes for Some Users	Minor	05:01	08:15 (3.2 h)	resolved
Twilio	SMS Delivery Delays to Telenor Network in Pakistan	Minor	08:58	12:29 (3.5 h)	resolved
Twilio	SMS Delivery Delays to Orange Network in France	Minor	09:21	12:12 (2.9 h)	resolved
Sinch	Delivery Issue France - Orange France	Minor	09:27	11:17 (1.8 h)	resolved
Vonage	France SMS - Delivery degradation towards Orange network	Minor	09:39	11:31 (1.9 h)	resolved
Vonage	USA SMS - Degradation affecting subset of Toll Free Numbers traffic towards US-VOIP	Minor	12:50	16:21 (3.5 h)	resolved
Twilio	SMS Delivery Delays to MTN Network in Sudan	Minor	13:07	23:21 (10 h)	resolved
Twilio	SMS Message Delivery Delays to Econet Network in Zimbabwe	Minor	13:30	Jul 19, 2023, 15:30 (26 h)	resolved
Secureframe	Azure Cloud integrations not connecting	Minor	13:38	14:00 (22 min)	resolved
Mattermost	Incident with rendering old uploaded attachments	Minor	14:32	Jul 20, 2023, 13:50 (47 h)	resolved
Scaleway	[RPN] - Switch restarted in Room 1 - Rack C53 - DC5.	Minor	14:36	Jul 26, 2023, 14:58 (8 d)	resolved
CockroachDB	Intermittent failures when creating CC dedicated clusters on Azure	Minor	15:15	16:14 (59 min)	resolved
GitHub Copilot	Incident with Git Operations and Pull Requests	Minor	15:44	16:44 (1.0 h)	resolved
GitHub	Incident with Git Operations and Pull Requests	Minor	15:44	16:44 (1.0 h)	resolved
v0	Intermittent GitHub Login Issues Due to Rate Limit Errors	Minor	15:53	Jul 21, 2023, 15:16 (3 d)	resolved
Vercel	Intermittent GitHub Login Issues Due to Rate Limit Errors	Minor	15:53	Jul 21, 2023, 15:16 (3 d)	resolved
LaunchDarkly	API docs site (apidocs.launchdarkly.com) is inaccessible	Minor	17:06	17:21 (15 min)	resolved
Vonage	Pakistan SMS - Degradation to Telenor Pakistan	Minor	17:12	Jul 19, 2023, 02:45 (9.6 h)	resolved
CircleCI	Cloudfront 421 Errors	Minor	17:12	18:01 (49 min)	resolved
QuickBooks Online	Some customers can't run payroll for commission-only employees	Minor	17:23	18:08 (45 min)	resolved
Twilio	SMS Delivery Delays to Expresso Network in Senegal	Minor	18:56	Jul 19, 2023, 00:58 (6.0 h)	resolved
Sinch	Delivery Issue Sierra Leone - Africell	Minor	21:25	Jul 19, 2023, 18:55 (22 h)	resolved
Sinch	Delivery Issue Germany - Lycamobile Germany	Minor	22:30	23:55 (1.4 h)	resolved
Hotjar	Survey responses are not seen in Slack	No impact listed	13:14	15:29 (2.3 h)	resolved
Elastic Cloud	Timeout issues in billing apis and pages	No impact listed	13:50	15:46 (1.9 h)	resolved
Claude	Elevated errors for sign up page	No impact listed	14:14	14:18 (4 min)	resolved
Anthropic	Elevated errors for sign up page	No impact listed	14:14	14:18 (4 min)	resolved
Scaleway	[LB] LBs unreachable after VPC migration	No impact listed	14:15	Jul 26, 2023, 14:57 (8 d)	resolved
Hotjar	Survey preview is not showing	No impact listed	14:19	16:35 (2.3 h)	resolved
Grafana Cloud	Loki: Error Expanding Log Lines	No impact listed	14:57	17:11 (2.2 h)	resolved

Still open from earlier days 14

Vendor	Incident	Impact	Started	Resolved	Status
Linode (Akamai)	Frankfurt Block Storage Availability	Critical	Jul 17, 2023, 23:43	02:20 (2.6 h)	resolved
Bandwidth	Bandwidth International Market Impairment - Brazil - Maceio	Major	Jul 17, 2023, 19:48	Jul 19, 2023, 15:47 (44 h)	resolved
Sinch	Delivery Issue United Kingdom - Virgin Mobile	Minor	Jul 14, 2023, 16:39	Jul 21, 2023, 10:24 (7 d)	resolved
Vonage	United Kingdom SMS - Delivery Degradation towards United Kingdom Virgin network	Minor	Jul 14, 2023, 17:06	08:16 (4 d)	resolved
Vonage	USA SMS - Degradation affecting subset of Verify traffic towards US-VIRTUAL-BANDWIDTH	Minor	Jul 15, 2023, 00:20	18:09 (4 d)	resolved
Scaleway	[WEBMAIL] Sending and receiving issues	Minor	Jul 17, 2023, 08:34	Jul 26, 2023, 15:01 (9 d)	resolved
Scaleway	[WEBMAIL] Error on webmail connection	Minor	Jul 17, 2023, 10:36	13:46 (27 h)	resolved
Twilio	SMS Delivery Delays to Orange Network in Burkina Faso	Minor	Jul 17, 2023, 11:15	03:42 (16 h)	resolved
Twilio	Verification Errors for German Customers During Signup	Minor	Jul 17, 2023, 19:01	Jul 20, 2023, 15:25 (3 d)	resolved
Linode (Akamai)	Service Issue - Cloud Manager and API	Minor	Jul 17, 2023, 19:51	01:21 (5.5 h)	resolved
Lattice	Some users who use ADP to log in via Single Sign On (SSO) are encountering an error.	Minor	Jul 17, 2023, 20:46	Jul 19, 2023, 13:39 (41 h)	resolved
Sinch	Delivery Issue Mexico - Izzi	Minor	Jul 17, 2023, 21:49	15:13 (17 h)	resolved
Twilio	SMS Delivery Failures to Vinaphone Network in Vietnam	Minor	Jul 17, 2023, 21:54	12:18 (14 h)	resolved
Sinch	DI SMS 365 (SMSx) \| Operator Services \| Potential delay in delivery of DR Traffic \| TT# MNOC-49216	No impact listed	Jul 17, 2023, 20:22	00:46 (4.4 h)	resolved

Maintenance 17

Vendor	Incident	Impact	Started	Resolved	Status
Twilio	[Scheduled] United Kingdom Account Security Carrier Partner Maintenance - Three UK	Maintenance	01:00	15:00 (14 h)	resolved
Twilio	[Scheduled] Account Security Carrier Partner Maintenance - Multiple Countries	Maintenance	04:00	07:00 (3.0 h)	resolved
Scaleway	[Scheduled] [DBaaS] - WAW RDB upgrade on MySQL and PostgreSQL	Maintenance	05:00	07:00 (2.0 h)	resolved
Twilio	[Scheduled] France Voice Carrier Partner Maintenance	Maintenance	05:00	06:00 (1.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Two-way Toll-Free SMS/MMS towards the US phone numbers	Maintenance	09:00	11:00 (2.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll-Free MMS/SMS	Maintenance	09:00	11:00 (2.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - Small US Carriers	Maintenance	09:00	11:00 (2.0 h)	resolved
Vonage	[Scheduled] USA SMS - Planned maintenance affecting Clearsky	Maintenance	09:00	11:00 (2.0 h)	resolved
Vonage	[Scheduled] USA SMS and MMS - Maintenance affecting multiple US Regional Carriers	Maintenance	09:00	11:00 (2.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - MMS	Maintenance	14:00	18:00 (4.0 h)	resolved
Sinch	[Scheduled] DI MMX 365 \| Operator Services \| Application Maintenance \| PCR Number # PCRSDI-10601	Maintenance	14:00	18:00 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - RE - SFR	Maintenance	18:31	23:30 (5.0 h)	resolved
Grafana Cloud	[Scheduled] Maintenance - EU North (prod-eu-north-0) Region	Maintenance	20:45	23:45 (3.0 h)	resolved
Grafana Cloud	[Scheduled] Maintenance - EU West (prod-eu-west-2) Region	Maintenance	20:45	23:45 (3.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Beeline	Maintenance	21:00	Jul 19, 2023, 00:00 (3.0 h)	resolved
Twilio	[Scheduled] New Zealand SMS Carrier Partner Maintenance	Maintenance	21:00	23:01 (2.0 h)	resolved
Twilio	[Scheduled] Belarus SMS Carrier Maintenance - A1, MTS, Life	Maintenance	22:00	Jul 19, 2023, 03:01 (5.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Red Hat (incl. Quay.io), Runway, Airtable, Vanta, Bitbucket, Dremio, Render, Deepgram, Twilio, Vonage, Xero, Sinch.

Cite this

42 vendor-reported incidents started on 2023-07-18 (UTC) across 28 vendors, 7 labelled major or critical by the vendor.

Title: Outages on July 18, 2023
Vendor: Rewindex daily outage roundup
Date: 2023-07-18 00:00 UTC
URL: https://rewindex.com/outages/2023-07-18

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