rewindex

CompaniesVonageMonthly reportsJuly 2023

Vonage in July 2023: incidents, uptime and changes

57incidents posted
2labelled major or critical
99.13%free of major/critical
59.94%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 6 h 24 min, incident time 12.4 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 46 · No impact listed 9

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
[SMS and Verify Service Incident] Service disruption for SMS and Verify channelsMajor5.1 hresolved07-01
Service Issue in PlatformMajor1.3 hresolved07-12

Other incidents 55

IncidentImpactStartedDurationStatusDay
USA SMS - Message latency affecting subset of Verify traffic towards AT&T MobilityMinor4.1 hresolved07-03
China SMS - Partial degradation of Pre-Registered brandsMinor11 hresolved07-03
Ghana SMS - Delivery Degradation towards VodafoneMinor1.6 hresolved07-05
France SMS - Degradation for Inbound SMS towards France Long Virtual NumbersMinor2.2 hresolved07-05
Issue with Application ServiceNo impact listed54 minresolved07-05
Israel SMS - Degradation towards We4G networkMinor29 hresolved07-06
Voice API and Callback issues in APAC and EU regionsMinor42 minresolved07-06
Thailand SMS - Degradation for Inbound SMS towards a subset of Long Virtual NumbersMinor8.2 hresolved07-06
US SMS - delivery delays affecting multipart messages sent using a subset of short codesMinor1.8 hresolved07-06
Nigeria SMS - Delivery Degradation towards Glo Mobile (Globacom) networkMinor5.1 hresolved07-08
Delay in uploading archivesMinor25 minresolved07-10
Service Issue in PlatformMinor9.9 hresolved07-12
USA SMS - Delivery Receipt Degradation affecting Toll Free numbers sending to VerizonMinor2.4 hresolved07-13
USA SMS - Delivery degradation on a subset of short codes towards AT&T MobilityMinor8.7 hresolved07-13
Degraded performance in Video Inspector, Archive InspectorMinor1.8 hresolved07-13
Azerbaijan SMS - Delivery Degradation towards BakcellMinor2.8 hresolved07-14
Taiwan SMS - Delivery Degradation towards Asia Pacific TelecomMinor13 hresolved07-14
United Kingdom SMS - Delivery Degradation towards United Kingdom Virgin networkMinor4 dresolved07-14
SIP Interconnect service degradation in US WESTNo impact listed51 minresolved07-14
USA SMS - Degradation affecting subset of Verify traffic towards US-VIRTUAL-BANDWIDTHMinor4 dresolved07-15
Service Issue in PlatformNo impact listed2.0 hresolved07-17
Portugal SMS - degradation of Inbound SMS towards Long Virtual NumbersMinor2.7 hresolved07-18
France SMS - Delivery degradation towards Orange networkMinor1.9 hresolved07-18
USA SMS - Degradation affecting subset of Toll Free Numbers traffic towards US-VOIPMinor3.5 hresolved07-18
Pakistan SMS - Degradation to Telenor PakistanMinor9.6 hresolved07-18
Service Issue in Platform affecting SMS, Verify and Message APIMinor1.9 hresolved07-19
Service Issue in Platform: US 10 DLCNo impact listed3 dresolved07-19
USA MMS - degradation affecting Verizon, AT&T MMS 10DLCMinor5.2 hresolved07-19
Service Issues in Messages API - WhatsApp Cloud and On PremiseMinor2.1 hresolved07-19
Video Broadcast users in Australia may have experienced service degradation.No impact listed0 minresolved07-19
Singapore SMS - Degradation of SMS towards M1 networkMinor1.1 hresolved07-20
Degraded performance in using mTLS authentication for Session MonitoringMinor34 minresolved07-20
USA - SMS latency affecting AT&T Toll-Free numbersMinor3.2 hresolved07-21
United Kingdom SMS - Delivery Degradation towards United Kingdom Orange networkMinor1.5 hresolved07-22
Service Issue in PlatformNo impact listed1.2 hresolved07-22
USA & Canada SMS - Delivery degradation affecting subset of Long Virtual NumbersMinor15 hresolved07-23
USA SMS - SMS delivery degradation affecting 10DLC numbers sending to Verizon WirelessMinor13 hresolved07-23
Kenya Voice - Degradation of inbound and outbound calls from a subset of Long Virtual NumbersMinor26 hresolved07-24
Afghanistan SMS - Degradation affecting AWCC networkMinor4.0 hresolved07-25
Iraq SMS - Delivery degradation towards AsiacellMinor3.3 hresolved07-25
Nigeria SMS - Delivery Degradation towards Glo Mobile (Globacom) networkMinor11 hresolved07-26
Germany SMS - Delivery degradation towards Lycamobile networkMinor3.1 hresolved07-26
Afghanistan SMS - Degradation affecting RoshanMinor1.5 hresolved07-27
Israel SMS - Delivery degradation towards Partner networkMinor1.9 hresolved07-27
Service Issue in Video PlatformMinor27 minresolved07-27
(US) SMS - Delivery degradation in US regionsNo impact listed25 minresolved07-27
Video SIP Interconnect Issue in US-WEST-2No impact listed0 minresolved07-27
USA - SMS latency affecting AT&T Toll-Free numbersMinor5.9 hresolved07-28
Ethiopia SMS - Delivery degradation towards Ethiopian Telecom networkMinor7.1 hresolved07-28
Afghanistan SMS - Delivery Degradation towards RoshanMinor7.0 hresolved07-29
Video API SIP Interconnect Issue in US-WestNo impact listed0 minresolved07-29
Germany SMS - Delivery degradation towards Lycamobile networkMinor1.2 hresolved07-29
Brazil SMS - Degradation affecting Claro BrazilMinor1.4 hresolved07-30
Brazil SMS - Degradation affecting Claro BrazilMinor2.6 hresolved07-31
Vietnam SMS - Degradation affecting Pre-Registered brands on MobifoneMinor14 hresolved07-31

Maintenance 91

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Cite this

Vonage posted 57 status incidents in July 2023 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Vonage in July 2023
Vendor
Vonage
Date
URL
https://rewindex.com/company/vonage/2023/07

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