Outages by dayJuly 20, 2023

Outages on July 20, 2023

UTC day 2023-07-20 (Jul 20, 2023, 00:00 to Jul 20, 2023, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

40incidents started

11labelled major or critical

28vendors with a new incident

17still open from earlier days

By vendor label: Critical 2 · Major 9 · Minor 21 · No impact listed 8 · 21 maintenance

Incidents started this day 40

Vendor	Incident	Impact	Started	Resolved	Status
InfluxData (InfluxDB Cloud)	Query issues with 3.0 serverless powered by IOx	Critical	10:13	10:25 (12 min)	resolved
Snyk	Snyk Container Experiencing Degradation	Critical	13:07	13:35 (28 min)	resolved
Xero	AU Payroll - Customers experiencing issue accessing Employment and Taxes tab	Major	03:00	03:58 (58 min)	resolved
Box	[Major] Issues with multiple Box services	Major	03:44	10:07 (6.4 h)	resolved
crates.io	Broken download links	Major	12:17	14:15 (2.0 h)	resolved
Vanta	Issues with GitHub linking flow	Major	14:43	20:44 (6.0 h)	resolved
Help Scout	Conversations not populating in Closed folder or search	Major	14:49	18:36 (3.8 h)	resolved
BigCommerce	Unable to install applications	Major	18:23	20:08 (1.8 h)	resolved
Sentry	Degraded dashboard performance	Major	20:59	22:36 (1.6 h)	resolved
LogRocket	LogRocket dashboard degraded performance	Major	22:30	Jul 21, 2023, 00:27 (1.9 h)	resolved
Linode (Akamai)	Service Issue - Object Storage	Major	22:48	Jul 21, 2023, 00:34 (1.8 h)	resolved
Sinch	Delivery Issue Singapore - M1 Singapore	Minor	03:16	04:43 (1.4 h)	resolved
Vonage	Singapore SMS - Degradation of SMS towards M1 network	Minor	03:37	04:44 (1.1 h)	resolved
Twilio	SMS Delivery Delays To M1 Network In Singapore	Minor	04:01	06:38 (2.6 h)	resolved
Gorgias	Outdated search results in ticket search and views filters	Minor	08:25	Jul 21, 2023, 18:55 (35 h)	resolved
Linode (Akamai)	Service Issue - Marketplace Application Deployment	Minor	10:50	17:05 (6.3 h)	resolved
Smartsheet	Smartsheet Features Delayed	Minor	12:06	13:11 (1.1 h)	resolved
Gorgias	Delay in processing ticket rules	Minor	13:45	15:10 (1.4 h)	resolved
Scaleway	[Network]- DC2-Room 103-Rack 13 -IPFO not working on this switch	Minor	14:06	Jul 21, 2023, 11:36 (22 h)	resolved
Contentful	Errors on GraphQL Content API for some users	Minor	14:25	14:25 (0 min)	resolved
DNSimple	Re-routing DNS traffic in Tokyo (Japan) datacenter	Minor	15:49	20:14 (4.4 h)	resolved
Twilio	MMS Delivery Delays to AT&T Over a Subset of Short-Codes in the US	Minor	17:05	19:48 (2.7 h)	resolved
Vonage	Degraded performance in using mTLS authentication for Session Monitoring	Minor	17:34	18:08 (34 min)	resolved
Aptible	Delayed Operations	Minor	18:50	20:11 (1.4 h)	resolved
Twilio	Onboard Hosted Number Failures	Minor	19:00	22:17 (3.3 h)	resolved
Svix	US region: delay in delivery of some messages + a small amount of API endpoints had higher latency	Minor	20:00	20:00 (0 min)	resolved
Twilio	Intermittent Page Load Failures for Twilio Console	Minor	20:06	23:08 (3.0 h)	resolved
Box	[Minor] Box.com Site Is Inaccessible	Minor	20:16	20:52 (36 min)	resolved
Vanta	AWS accounts and password policies may be stale	Minor	20:30	Jul 21, 2023, 00:35 (4.1 h)	resolved
DigitalOcean	Spaces directories creation	Minor	21:38	22:31 (53 min)	resolved
Gorgias	View counts, agent status and general notification issues	Minor	22:17	Aug 4, 2023, 21:06 (15 d)	resolved
Sinch	Delivery Issue Germany-Lycamobile Germany	Minor	22:21	Jul 21, 2023, 01:46 (3.4 h)	resolved
Cloudinary	Upload Widget is experiencing an increased number of errors.	No impact listed	07:22	07:22 (0 min)	resolved
Scaleway	[RDB]-instabilities	No impact listed	09:04	09:04 (0 min)	resolved
Grain	Recordings missing audio	No impact listed	13:55	Jul 19, 2023, 05:00 (-1976 min)	resolved
Confluent	Confluent Cloud Metrics API is currently experiencing elevated error rates.	No impact listed	16:54	17:17 (23 min)	resolved
New Relic	Data Delays for EU Region	No impact listed	17:00	17:00 (0 min)	resolved
Grafana Cloud	Maintenance issue for grafana instances	No impact listed	19:00	19:00 (0 min)	resolved
Buildkite	Elevated error rates on webhook ingestion	No impact listed	20:16	22:02 (1.8 h)	resolved
Cloudinary	Errors while using Advanced Facial Attributes Detection Feature	No impact listed	23:36	Jul 22, 2023, 08:20 (33 h)	resolved

Still open from earlier days 17

Vendor	Incident	Impact	Started	Resolved	Status
Vanta	DocuSign integration failing to pull access-related data	Major	Jul 18, 2023, 13:06	Jul 27, 2023, 23:00 (9 d)	resolved
MessageBird (Bird)	Unable to Send Whatsapp Messages	Major	Jul 19, 2023, 20:43	00:08 (3.4 h)	resolved
Sinch	Delivery Issue United Kingdom - Virgin Mobile	Minor	Jul 14, 2023, 16:39	Jul 21, 2023, 10:24 (7 d)	resolved
Scaleway	[WEBMAIL] Sending and receiving issues	Minor	Jul 17, 2023, 08:34	Jul 26, 2023, 15:01 (9 d)	resolved
Twilio	Verification Errors for German Customers During Signup	Minor	Jul 17, 2023, 19:01	15:25 (3 d)	resolved
Mattermost	Incident with rendering old uploaded attachments	Minor	Jul 18, 2023, 14:32	13:50 (47 h)	resolved
Scaleway	[RPN] - Switch restarted in Room 1 - Rack C53 - DC5.	Minor	Jul 18, 2023, 14:36	Jul 26, 2023, 14:58 (8 d)	resolved
v0	Intermittent GitHub Login Issues Due to Rate Limit Errors	Minor	Jul 18, 2023, 15:53	Jul 21, 2023, 15:16 (3 d)	resolved
Vercel	Intermittent GitHub Login Issues Due to Rate Limit Errors	Minor	Jul 18, 2023, 15:53	Jul 21, 2023, 15:16 (3 d)	resolved
Scaleway	UCEprotect blacklist our AS	Minor	Jul 19, 2023, 08:04	Jul 27, 2023, 07:56 (8 d)	resolved
Cloudinary	Elevated Error rates when fetching assets from twitter	Minor	Jul 19, 2023, 09:04	Jul 21, 2023, 09:58 (2 d)	resolved
Xero	ATO service outage - degraded service	Minor	Jul 19, 2023, 23:26	04:11 (4.8 h)	resolved
Scaleway	[LB] LBs unreachable after VPC migration	No impact listed	Jul 18, 2023, 14:15	Jul 26, 2023, 14:57 (8 d)	resolved
Netlify	Some users aren’t able to access the Netlify management UI, through UK Networks	No impact listed	Jul 19, 2023, 08:50	13:30 (29 h)	resolved
Vonage	Service Issue in Platform: US 10 DLC	No impact listed	Jul 19, 2023, 13:38	Jul 22, 2023, 14:07 (3 d)	resolved
Twilio	WhatsApp is Down	No impact listed	Jul 19, 2023, 20:49	03:28 (6.7 h)	resolved
Vanta	Issues with Azure linking flow	No impact listed	Jul 19, 2023, 22:55	15:50 (17 h)	resolved

Maintenance 21

Vendor	Incident	Impact	Started	Resolved	Status
Twilio	[Scheduled] United Kingdom Account Security Carrier Partner Maintenance - Three UK	Maintenance	00:00	16:21 (16 h)	resolved
Grafana Cloud	[Scheduled] Maintenance - eu-west-1 and eu-west-3 Regions	Maintenance	00:00	02:33 (2.5 h)	resolved
Twilio	[Scheduled] United Kingdom Account Security Carrier Partner Maintenance - Three UK	Maintenance	01:00	15:01 (14 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - T-Mobile	Maintenance	01:00	11:00 (10 h)	resolved
Lever	[Scheduled] Scheduled Maintenance	Maintenance	01:00	02:00 (1.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - T-Mobile	Maintenance	01:01	12:01 (11 h)	resolved
Grafana Cloud	[Scheduled] Maintenance - Brazil (prod-sa-east-1) Region	Maintenance	02:00	04:00 (2.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Two-way Toll-Free SMS/MMS towards the US & Canada phone numbers	Maintenance	03:00	07:00 (4.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll-Free MMS/SMS	Maintenance	03:00	07:00 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - Toll-Free Number Provider	Maintenance	03:00	07:00 (4.0 h)	resolved
Twilio	[Scheduled] US and Canada SMS and MMS Carrier Partner Maintenance	Maintenance	03:00	07:00 (4.0 h)	resolved
Vonage	[Scheduled] USA & CA SMS, MMS - Planned maintenance affecting toll free numbers	Maintenance	03:00	07:00 (4.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on two-way MMS towards Chicago, Los Angeles and Dallas phone numbers	Maintenance	04:01	20:01 (16 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - MMS	Maintenance	04:01	10:02 (6.0 h)	resolved
Scaleway	[Scheduled] [DBaaS] - PAR RDB upgrade on MySQL and PostgreSQL	Maintenance	05:00	07:00 (2.0 h)	resolved
Sinch	[Scheduled] DI MMX 365 \| Operator Services \| Application Maintenance \| PCR Number # PCRSDI-10602	Maintenance	06:01	08:49 (2.8 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll-Free MMS/SMS	Maintenance	09:00	11:00 (2.0 h)	resolved
Vonage	[Scheduled] USA SMS - Planned maintenance affecting Clearsky	Maintenance	09:00	11:00 (2.0 h)	resolved
Vonage	[Scheduled] USA SMS - Maintenance affecting multiple US Regional Carriers	Maintenance	09:00	11:00 (2.0 h)	resolved
Vonage	[Scheduled] Indonesia Voice - Planned maintenance affecting all networks	Maintenance	15:02	19:00 (4.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Beeline	Maintenance	21:00	Jul 21, 2023, 00:00 (3.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: InfluxData (InfluxDB Cloud), Snyk, Xero, Box, crates.io, Vanta, Help Scout, BigCommerce, Sentry, LogRocket, Linode (Akamai), Sinch.

Cite this

40 vendor-reported incidents started on 2023-07-20 (UTC) across 28 vendors, 11 labelled major or critical by the vendor.

Title: Outages on July 20, 2023
Vendor: Rewindex daily outage roundup
Date: 2023-07-20 00:00 UTC
URL: https://rewindex.com/outages/2023-07-20

All days Outage events Markdown