Companies/Gorgias/Incidents

Gorgias: View counts, agent status and general notification issues

Timeline of updates

1. resolved2023-08-04 21:06 UTC

   We can confirm that the changes released during this week yielded the expected results and that we are observing normal behavior of the following features: - Agent activity - Agent availability - Ticket assignment - Agent collision - View counts updates - New tickets and ticket reply notification We sincerely apologize for the inconvenience these issues had on the day-to-day of our users. The engineering team has been working to its best capacity to figure out these issues and solve them in a timely manner. We will be following up with a customer-facing post-mortem detailing the root cause analysis and actions we’ve taken to prevent the issues from occurring again. Users still experiencing similar issues are kindly asked to proceed by closing all Gorgias tabs, re-opening one, and reaching out to our support if the issues persist. Any users constantly experiencing a red banner are encouraged to upgrade their browser to the latest version. If the banner persists, please reach out to our support team. We want to again apologize sincerely for the disruptions the issues caused. Thank you for your patience, your feedback, and your continued trust.

From Gorgias’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.gorgias.com (opens in new tab).

Gorgias profileRecent Gorgias incidentsAll outages on July 20, 2023Gorgias in July 2023MarkdownJSON