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CompaniesGorgiasMonthly reportsJuly 2023

Gorgias in July 2023: incidents, uptime and changes

5incidents posted
1labelled major or critical
99.77%free of major/critical
68.82%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 42 min, incident time 9.7 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 4

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Disruptions in sending and receiving WhatsApp messagesMajor1.7 hresolved07-19

Other incidents 4

IncidentImpactStartedDurationStatusDay
Some customers may not be able to start new Email Domain verifications, because of an issue with our providerMinor2 dresolved07-04
Outdated search results in ticket search and views filtersMinor35 hresolved07-20
Delay in processing ticket rulesMinor1.4 hresolved07-20
View counts, agent status and general notification issuesMinor15 dresolved07-20

Cite this

Gorgias posted 5 status incidents in July 2023 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in July 2023
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2023/07

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