# Gorgias: View counts, agent status and general notification issues

> Gorgias status incident “View counts, agent status and general notification issues” on 2023-07-20: impact minor (vendor’s label), 15 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/dk277m6gpfvg
Last updated: 2023-08-04T21:06:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-07-20 22:17 UTC · Resolved: 2023-08-04 21:06 UTC · Duration: 15 d
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/dk277m6gpfvg](https://status.gorgias.com/incidents/dk277m6gpfvg)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2023-08-04 21:06 UTC: We can confirm that the changes released during this week yielded the expected results and that we are observing normal behavior of the following features: - Agent activity - Agent availability - Ticket assignment - Agent collision - View counts updates - New tickets and ticket reply notification We sincerely apologize for the inconvenience these issues had on the day-to-day of our users. The engineering team has been working to its best capacity to figure out these issues and solve them in a timely manner. We will be following up with a customer-facing post-mortem detailing the root cause analysis and actions we’ve taken to prevent the issues from occurring again. Users still experiencing similar issues are kindly asked to proceed by closing all Gorgias tabs, re-opening one, and reaching out to our support if the issues persist. Any users constantly experiencing a red banner are encouraged to upgrade their browser to the latest version. If the banner persists, please reach out to our support team. We want to again apologize sincerely for the disruptions the issues caused. Thank you for your patience, your feedback, and your continued trust.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Gorgias, started 2023-07-20 22:17 UTC, resolved after 15 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/gorgias/incidents/dk277m6gpfvg
- Citation: Gorgias, “View counts, agent status and general notification issues” (2023-07-20 22:17 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/dk277m6gpfvg (CC BY 4.0).
- Markdown link: `[Gorgias: View counts, agent status and general notification issues (2023-07-20)](https://rewindex.com/company/gorgias/incidents/dk277m6gpfvg)`


---
Canonical: https://rewindex.com/company/gorgias/incidents/dk277m6gpfvg · Markdown: https://rewindex.com/company/gorgias/incidents/dk277m6gpfvg.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/dk277m6gpfvg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:27:58.712Z