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Mattermost: Incident with rendering old uploaded attachments

Affected components: Cloud WorkspacesWorkspaces

Timeline of updates

1. investigating2023-07-18 14:32 UTC

   We are investigating reports of degraded performance for rendering old uploaded attachments. We’re investigating the cause and will provide more information as soon as it's available.

2. identified2023-07-18 14:49 UTC

   We identified an issue that impacts the rendering of old uploaded attachments. We are working on mitigation. We will provide more information as soon as it's available.

3. identified2023-07-18 18:49 UTC

   We are continuing to work on mitigating this issue and will provide more information as soon as it's available.

4. identified2023-07-19 02:25 UTC

   Mitigation of this issue is still in progress. We will continue to provide updates as we make finalize the fix.

5. identified2023-07-19 10:30 UTC

   We are continuing to work on mitigating this issue and will provide more information as soon as it's available.

6. monitoring2023-07-20 06:42 UTC

   We've applied a mitigation and started a staged rollout to resolve the identified issue. Will update further when confirmed that this has resolved the issue.

7. monitoring2023-07-20 13:24 UTC

   We've applied a mitigation and the staged rollout has been completed successfully. Will update further when confirmed that this has resolved the issue.

8. resolved2023-07-20 13:50 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mattermost profile · Recent Mattermost incidents · Markdown · JSON