# Mattermost: Incident with rendering old uploaded attachments

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-07-18 14:32 UTC · Resolved: 2023-07-20 13:50 UTC · Duration: 47 h
- Updates: 8 · Affected components: Cloud Workspaces, Workspaces
- [Vendor status page: https://stspg.io/w4xsj3d7gll3](https://stspg.io/w4xsj3d7gll3)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Timeline of updates

- **investigating** 2023-07-18 14:32 UTC: We are investigating reports of degraded performance for rendering old uploaded attachments. We’re investigating the cause and will provide more information as soon as it's available.
- **identified** 2023-07-18 14:49 UTC: We identified an issue that impacts the rendering of old uploaded attachments. We are working on mitigation. We will provide more information as soon as it's available.
- **identified** 2023-07-18 18:49 UTC: We are continuing to work on mitigating this issue and will provide more information as soon as it's available.
- **identified** 2023-07-19 02:25 UTC: Mitigation of this issue is still in progress. We will continue to provide updates as we make finalize the fix.
- **identified** 2023-07-19 10:30 UTC: We are continuing to work on mitigating this issue and will provide more information as soon as it's available.
- **monitoring** 2023-07-20 06:42 UTC: We've applied a mitigation and started a staged rollout to resolve the identified issue. Will update further when confirmed that this has resolved the issue.
- **monitoring** 2023-07-20 13:24 UTC: We've applied a mitigation and the staged rollout has been completed successfully. Will update further when confirmed that this has resolved the issue.
- **resolved** 2023-07-20 13:50 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/mattermost/incidents/jwrbcqkmn98b · Markdown: https://rewindex.com/company/mattermost/incidents/jwrbcqkmn98b.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/jwrbcqkmn98b · Generated 2026-10-18T11:32:47.874Z