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Help Scout: Conversations not populating in Closed folder or search

Impact: majorStatus: resolvedStarted Resolved (3.8 h)1 updateSource: status.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    As the underlying issue is resolved, we're closing this event out. Please note that we’re reprocessing data as quickly as possible, and so it may take several hours before older conversations appear in your Closed folders and Search. You might also notice that reports are slow to update. We will follow up with customers who emailed us as soon as data reprocessing is complete.

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON