# Help Scout: Conversations not populating in Closed folder or search

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-07-20 14:49 UTC · Resolved: 2023-07-20 18:36 UTC · Duration: 3.8 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/s15vhnm5xb99](https://status.helpscout.com/incidents/s15vhnm5xb99)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-07-20 18:36 UTC: As the underlying issue is resolved, we're closing this event out. Please note that we’re reprocessing data as quickly as possible, and so it may take several hours before older conversations appear in your Closed folders and Search. You might also notice that reports are slow to update. We will follow up with customers who emailed us as soon as data reprocessing is complete.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/s15vhnm5xb99 · Markdown: https://rewindex.com/company/help-scout/incidents/s15vhnm5xb99.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/s15vhnm5xb99 · Generated 2026-10-18T11:29:16.374Z