Sinch: Delivery Issue United Kingdom - Virgin Mobile
Timeline of updates
- resolved
This incident has been resolved. VMO2 have confirmed that, as their O2 SMSC was not receiving an acknowledge from their Virgin SMSC, messages towards Virgin subscribers were sent into a retry pattern. This has resulted in multiple deliveries of the same SMS, only one DR would have been received in these instances. As such, end users may have complained about multiple SMS delivery during the period of this VMO2 incident. Sinch have observed stable service since 22:00 UTC on 17th July. Incident closed but further feedback has been requested, by Sinch, from VMO2. Incident Start Time: 2023-07-14 13:02 UTC Incident End Time: 2023-07-17 22:00 UTC
From Sinch’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: minor) posted by Sinch, started 2023-07-14 16:39 UTC, resolved after 7 d, 1 update(s).
- Title
- Delivery Issue United Kingdom - Virgin Mobile
- Vendor
- Sinch
- Date
- URL
- https://rewindex.com/company/sinch/incidents/rns7fcwh9kjf
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