# Sinch: Delivery Issue United Kingdom - Virgin Mobile

> Sinch status incident “Delivery Issue United Kingdom - Virgin Mobile” on 2023-07-14: impact minor (vendor’s label), 7 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sinch/incidents/rns7fcwh9kjf
Last updated: 2023-07-21T10:24:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-07-14 16:39 UTC · Resolved: 2023-07-21 10:24 UTC · Duration: 7 d
- Updates: 1
- [Vendor status page: https://status.sinch.com/incidents/rns7fcwh9kjf](https://status.sinch.com/incidents/rns7fcwh9kjf)
- [Company: Sinch](https://rewindex.com/company/sinch.md)

## Timeline of updates

- **resolved** 2023-07-21 10:24 UTC: This incident has been resolved. VMO2 have confirmed that, as their O2 SMSC was not receiving an acknowledge from their Virgin SMSC, messages towards Virgin subscribers were sent into a retry pattern. This has resulted in multiple deliveries of the same SMS, only one DR would have been received in these instances. As such, end users may have complained about multiple SMS delivery during the period of this VMO2 incident. Sinch have observed stable service since 22:00 UTC on 17th July. Incident closed but further feedback has been requested, by Sinch, from VMO2. Incident Start Time: 2023-07-14 13:02 UTC Incident End Time: 2023-07-17 22:00 UTC

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Sinch, started 2023-07-14 16:39 UTC, resolved after 7 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/sinch/incidents/rns7fcwh9kjf
- Citation: Sinch, “Delivery Issue United Kingdom - Virgin Mobile” (2023-07-14 16:39 UTC). Archived by Rewindex: https://rewindex.com/company/sinch/incidents/rns7fcwh9kjf (CC BY 4.0).
- Markdown link: `[Sinch: Delivery Issue United Kingdom - Virgin Mobile (2023-07-14)](https://rewindex.com/company/sinch/incidents/rns7fcwh9kjf)`


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Canonical: https://rewindex.com/company/sinch/incidents/rns7fcwh9kjf · Markdown: https://rewindex.com/company/sinch/incidents/rns7fcwh9kjf.md · JSON: https://rewindex.com/api/v1/companies/sinch/incidents/rns7fcwh9kjf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:17:10.300Z