# Xero in July 2023: incidents, uptime and changes > Xero in July 2023: 17 incidents on its status page (6 major or critical), 98.83% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages. Canonical: https://rewindex.com/company/xero/2023/07 Last updated: 2023-08-01T00:00:00Z - Incidents posted: 17 (major/critical: 6) · Maintenance: 4 - By vendor impact label: critical 1, major 5, minor 8, none 3 - Uptime (vendor-reported): 98.83% free of major/critical incidents, 97.10% free of any incident; outage time 8 h 40 min, incident time 21 h 34 min - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [June 2023](https://rewindex.com/company/xero/2023/06.md) · Next: [August 2023](https://rewindex.com/company/xero/2023/08.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [AU: AU Tax - customers receiving "Sorry, something went wrong" error](https://rewindex.com/company/xero/incidents/wy08scgpstfb.md) | critical | 2023-07-03 01:02 UTC | 2023-07-03 01:31 UTC | 29 min | resolved | | [AU: AU Tax & BAS - prefill and tax returns not working](https://rewindex.com/company/xero/incidents/4c0gs3qwg6rn.md) | major | 2023-07-17 02:33 UTC | 2023-07-17 03:40 UTC | 1.1 h | resolved | | [AU Payroll - Customers experiencing issue accessing Employment and Taxes tab](https://rewindex.com/company/xero/incidents/70d6kxvjycsx.md) | major | 2023-07-20 03:00 UTC | 2023-07-20 03:58 UTC | 58 min | resolved | | [Global: WorkflowMax - Users unable to edit invoices](https://rewindex.com/company/xero/incidents/8bsb07xszn8m.md) | major | 2023-07-25 03:20 UTC | 2023-07-25 05:49 UTC | 2.5 h | resolved | | [Xero Files - some customers may be experiencing a range of impacts to Xero Files](https://rewindex.com/company/xero/incidents/vwk68c7ns21y.md) | major | 2023-07-25 19:10 UTC | 2023-07-25 21:58 UTC | 2.8 h | resolved | | [Hubdoc Mobile App - customers experiencing errors when accessing the Hubdoc Mobile App](https://rewindex.com/company/xero/incidents/7wgmsxyk5gz4.md) | major | 2023-07-26 18:42 UTC | 2023-07-26 19:31 UTC | 49 min | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [AU: AU Tax - customers receiving "Sorry, something went wrong" error](https://rewindex.com/company/xero/incidents/wy08scgpstfb.md) | critical | 2023-07-03 01:02 UTC | 2023-07-03 01:31 UTC | 29 min | resolved | | [AU: Xero Tax - 2023 ITR prefills unsuccessful](https://rewindex.com/company/xero/incidents/hm79s51rjjms.md) | minor | 2023-07-03 02:55 UTC | 2023-07-03 03:50 UTC | 55 min | resolved | | [Customers unable to send Receipts and Remittance Advice](https://rewindex.com/company/xero/incidents/531p5lv9llhh.md) | minor | 2023-07-03 06:07 UTC | 2023-07-03 08:11 UTC | 2.1 h | resolved | | [XPM & HQ - Customers experiencing general slowness](https://rewindex.com/company/xero/incidents/zd3rx5js55r1.md) | none | 2023-07-04 06:25 UTC | 2023-07-04 06:25 UTC | 0 min | resolved | | [Xero Product Ideas website - Currently unavailable](https://rewindex.com/company/xero/incidents/cyr1bwsqstyf.md) | none | 2023-07-11 09:35 UTC | 2023-07-11 10:47 UTC | 1.2 h | resolved | | [Global: Xero - Some customers may be experiencing performance issues](https://rewindex.com/company/xero/incidents/v3yd4lp6yxgq.md) | minor | 2023-07-14 09:07 UTC | 2023-07-14 09:24 UTC | 17 min | resolved | | [AU: AU Tax & BAS - prefill and tax returns not working](https://rewindex.com/company/xero/incidents/4c0gs3qwg6rn.md) | major | 2023-07-17 02:33 UTC | 2023-07-17 03:40 UTC | 1.1 h | resolved | | [UK: Errors accessing UK VAT](https://rewindex.com/company/xero/incidents/3plvxfw066cs.md) | minor | 2023-07-17 14:04 UTC | 2023-07-17 14:30 UTC | 26 min | resolved | | [AU: Payroll - Some customers are unable load the employee list and reports](https://rewindex.com/company/xero/incidents/jyr5r4ct60z6.md) | minor | 2023-07-18 02:37 UTC | 2023-07-18 05:46 UTC | 3.1 h | resolved | | [ATO service outage - degraded service](https://rewindex.com/company/xero/incidents/jj1ppfrff7kh.md) | minor | 2023-07-19 23:26 UTC | 2023-07-20 04:11 UTC | 4.8 h | resolved | | [AU Payroll - Customers experiencing issue accessing Employment and Taxes tab](https://rewindex.com/company/xero/incidents/70d6kxvjycsx.md) | major | 2023-07-20 03:00 UTC | 2023-07-20 03:58 UTC | 58 min | resolved | | [XPM and Xero Tax performance issues](https://rewindex.com/company/xero/incidents/8xv5q3ssrr4k.md) | none | 2023-07-21 00:56 UTC | 2023-07-21 00:56 UTC | 0 min | resolved | | [NZ: Xero Tax - Some customers are unable to view filed returns](https://rewindex.com/company/xero/incidents/7l0xvh9rb7bm.md) | minor | 2023-07-21 04:12 UTC | 2023-07-21 05:06 UTC | 54 min | resolved | | [Global: WorkflowMax - Users unable to edit invoices](https://rewindex.com/company/xero/incidents/8bsb07xszn8m.md) | major | 2023-07-25 03:20 UTC | 2023-07-25 05:49 UTC | 2.5 h | resolved | | [Xero Files - some customers may be experiencing a range of impacts to Xero Files](https://rewindex.com/company/xero/incidents/vwk68c7ns21y.md) | major | 2023-07-25 19:10 UTC | 2023-07-25 21:58 UTC | 2.8 h | resolved | | [Hubdoc Mobile App - customers experiencing errors when accessing the Hubdoc Mobile App](https://rewindex.com/company/xero/incidents/7wgmsxyk5gz4.md) | major | 2023-07-26 18:42 UTC | 2023-07-26 19:31 UTC | 49 min | resolved | | [Bank reconciliation - Customers unable to bulk reconcile](https://rewindex.com/company/xero/incidents/7xm4p8wgrcqs.md) | minor | 2023-07-28 00:36 UTC | 2023-07-28 01:58 UTC | 1.4 h | resolved | ## Maintenance | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [\[Scheduled\] HMRC System maintenance](https://rewindex.com/company/xero/incidents/zzw1dvxzhcp5.md) | maintenance | 2023-07-07 17:01 UTC | 2023-07-10 02:01 UTC | 2 d | resolved | | [\[Scheduled\] Xero Go Mobile App](https://rewindex.com/company/xero/incidents/rmdccxjfr0dx.md) | maintenance | 2023-07-09 23:00 UTC | 2023-07-10 01:00 UTC | 2.0 h | resolved | | [\[Scheduled\] HMRC system maintenance](https://rewindex.com/company/xero/incidents/q1dbwskyvhz7.md) | maintenance | 2023-07-15 07:00 UTC | 2023-07-16 17:02 UTC | 34 h | resolved | | [\[Scheduled\] Hubdoc system maintenance](https://rewindex.com/company/xero/incidents/22chvxqrnkgc.md) | maintenance | 2023-07-28 14:00 UTC | 2023-07-28 15:00 UTC | 1.0 h | resolved | ## Cite this Xero posted 17 status incidents in July 2023 (6 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/xero/2023/07 - Citation: Xero, “Xero in July 2023” (2023-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2023/07 (CC BY 4.0). - Markdown link: `[Xero: Xero in July 2023 (2023-07-01)](https://rewindex.com/company/xero/2023/07)` --- Canonical: https://rewindex.com/company/xero/2023/07 · Markdown: https://rewindex.com/company/xero/2023/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:34:57.819Z