CompaniesXeroMonthly reportsOctober 2023
Xero in October 2023: incidents, uptime and changes
Vendor-reported outage time 37 h 23 min, incident time 47 h 22 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 3 · Major 5 · Minor 7 · No impact listed 2
Major and critical incidents 8
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Global: XPM - customers receiving 'Sorry, something went wrong' error | Critical | 4.5 h | resolved | 10-01 | |
| Xero Accounting app - Customers can't access Xero Accounting App | Critical | 2.7 h | resolved | 10-05 | |
| Global: XPM - Users unable to access the navigation bar | Critical | 45 min | resolved | 10-16 | |
| Global: XPM - Job Manager is not working | Major | 42 min | resolved | 10-03 | |
| NZ: IRD - Customers are experiencing issues with payroll, GST and annual tax. | Major | 51 min | resolved | 10-10 | |
| Payroll Timesheets - Customers are unable to load Timesheets | Major | 1.8 h | resolved | 10-19 | |
| NZ: XPM - Duplicate tax assessments | Major | 26 h | resolved | 10-24 | |
| Global: Xero Tax - Users cannot request e-signature | Major | 27 min | resolved | 10-24 |
Other incidents 9
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Global: Navigation menu - Some customers may be experiencing issues navigating in Xero | Minor | 34 min | resolved | 10-01 | |
| South Africa: Errors when logging in to Xero | Minor | 1.8 h | resolved | 10-02 | |
| Global: Products and Services - Some users may be experiencing issues | Minor | 1.7 h | resolved | 10-02 | |
| AU: Xero Tax - Status not updating once document is signed | Minor | 3.5 h | resolved | 10-05 | |
| Xero - customers experiencing general slowness across Xero platform | Minor | 1.0 h | resolved | 10-08 | |
| Global: Some customers unable to switch organisations | Minor | 1.1 h | resolved | 10-12 | |
| NZ: XPM - Duplicate tax assessments | No impact listed | 1.6 h | resolved | 10-26 | |
| Global: Xero - Customers are experiencing issues in Xero | Minor | 2.2 h | resolved | 10-29 | |
| Global: Xero - Customers are experiencing issues in Xero | No impact listed | 25 min | resolved | 10-30 |
Maintenance 1
Show scheduled maintenance
Cite this
Xero posted 17 status incidents in October 2023 (8 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in October 2023
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2023/10