Outages by dayOctober 5, 2023

Outages on October 5, 2023

UTC day 2023-10-05 (Oct 5, 2023, 00:00 to Oct 5, 2023, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

41incidents started

9labelled major or critical

26vendors with a new incident

25still open from earlier days

By vendor label: Critical 2 · Major 7 · Minor 28 · No impact listed 4 · 23 maintenance

Incidents started this day 41

Vendor	Incident	Impact	Started	Resolved	Status
Xero	Xero Accounting app - Customers can't access Xero Accounting App	Critical	02:19	05:01 (2.7 h)	resolved
Discord	Discord MacOS Desktop Client Crashing	Critical	17:44	19:12 (1.5 h)	resolved
Chargebee	Elevated API Failures	Major	03:15	03:15 (0 min)	resolved
Temporal Cloud	High error and latencies in eu-west-1 region	Major	07:35	08:53 (1.3 h)	resolved
Red Hat (incl. Quay.io)	Catalog.redhat.com: Container API outage	Major	12:48	13:18 (30 min)	resolved
Bandwidth	Bandwidth Dashboard Incident	Major	14:46	16:23 (1.6 h)	resolved
Gorgias	Voicemail recordings not available	Major	16:04	18:18 (2.2 h)	resolved
Confluent	Experiencing availability impact in AWS us-west-2 and us-east-1	Major	17:17	23:04 (5.8 h)	resolved
Lever	Candidate texting feature not accessible to some users	Major	18:30	Oct 6, 2023, 20:05 (26 h)	resolved
Xero	AU: Xero Tax - Status not updating once document is signed	Minor	00:48	04:15 (3.5 h)	resolved
Twilio	SMS Delivery Failures to the Digitel Network in Venezuela	Minor	02:55	05:41 (2.8 h)	resolved
Twilio	SMS Delivery Delays to the MTN Network in Benin	Minor	04:58	Oct 6, 2023, 06:55 (26 h)	resolved
Sinch	Delivery Issue Norway - Telia	Minor	08:54	10:38 (1.7 h)	resolved
Sinch	Delivery issues France - Bouygues Telecom	Minor	09:01	10:39 (1.6 h)	resolved
Twilio	SMS Delivery Delays to France Bouygues Telecom Network	Minor	09:19	11:42 (2.4 h)	resolved
Vonage	France SMS - Delivery degradation towards Bouygues Telecom	Minor	09:21	10:09 (48 min)	resolved
Linode (Akamai)	Service Issue - Object Storage-Newark	Minor	09:37	14:14 (4.6 h)	resolved
Grafana Cloud	Experiencing issues with Grafana services in the prod-eu-west-0 cluster	Minor	09:42	Oct 6, 2023, 20:06 (34 h)	resolved
Make	Session expiration issues	Minor	10:05	16:58 (6.9 h)	resolved
Twilio	SMS Delivery Delays to Telenor Network in Pakistan	Minor	10:11	13:05 (2.9 h)	resolved
Typeform	Typeform Image service - Unavailable	Minor	11:47	12:11 (24 min)	resolved
Render	Missing logs in Ohio region	Minor	13:16	15:53 (2.6 h)	resolved
Twilio	Elevated 500 Errors in Multiple Twilio Products	Minor	14:14	Oct 10, 2023, 17:58 (5 d)	resolved
GitHub Copilot	Incident with Pull Requests	Minor	14:18	16:42 (2.4 h)	resolved
Twilio	Automated Alert: No Customer Impact	Minor	14:18	14:53 (35 min)	resolved
GitHub	Incident with Pull Requests	Minor	14:18	16:42 (2.4 h)	resolved
Pendo	Guide Latency Issues: CNAME Customers Only	Minor	14:55	20:27 (5.5 h)	resolved
Grafana Cloud	Degraded Reads, Writes, and Availability.	Minor	15:38	19:11 (3.5 h)	resolved
Dialpad	Inbound call failures to Philippines numbers	Minor	16:32	17:11 (39 min)	resolved
Chargebee	AU Login Issues	Minor	17:00	17:00 (0 min)	resolved
Twilio	SMS Delivery Delays to Beeline/Zet-Mobile Network in Tajikistan	Minor	18:04	Oct 6, 2023, 02:34 (8.5 h)	resolved
Iterable	Slow journey performance and user API endpoints impacted on Cluster 6	Minor	18:24	22:40 (4.3 h)	resolved
v0	Function Execution Issue Causing Infinite Loading	Minor	18:30	20:16 (1.8 h)	resolved
Vercel	Function Execution Issue Causing Infinite Loading	Minor	18:30	20:16 (1.8 h)	resolved
InfluxData (InfluxDB Cloud)	Investigating possible higher latency on AWS, Virginia - US (US-East-1-1)	Minor	21:19	Oct 6, 2023, 05:38 (8.3 h)	resolved
Twilio	Account security Intermittent API Error To Rogers Canada	Minor	21:33	Oct 6, 2023, 02:41 (5.1 h)	resolved
Twilio	MMS Delivery Delays to Multiple Networks in the US for a subset of Shortcodes	Minor	22:42	Oct 6, 2023, 02:07 (3.4 h)	resolved
Gorgias	Ticket Search, Customer Search, Ticket Views, Support Performance Overview data may be out of date	No impact listed	14:02	14:15 (13 min)	resolved
Twilio	Automated Alert: No Customer Impact	No impact listed	14:08	14:53 (45 min)	resolved
HubSpot	Intermittent serverless function outages	No impact listed	16:28	Oct 6, 2023, 13:53 (21 h)	resolved
Gorgias	Ticket Search, Customer Search, Ticket Views, Support Performance Overview data may be out of date	No impact listed	17:33	17:47 (14 min)	resolved

Still open from earlier days 25

Vendor	Incident	Impact	Started	Resolved	Status
Census	Elevated Rate of Sync Failures	Critical	Oct 4, 2023, 21:09	00:52 (3.7 h)	resolved
Scaleway	[Domain]- API down	Major	Sep 28, 2023, 13:23	Oct 12, 2023, 14:48 (14 d)	resolved
Scaleway	[ELASTIC METAL] Rack unvailable on PAR1	Major	Oct 3, 2023, 09:10	Oct 12, 2023, 14:44 (9 d)	resolved
Scaleway	[Network]- Major fiber cut near DC3	Major	Oct 4, 2023, 13:35	Oct 16, 2023, 14:17 (12 d)	resolved
ActiveCampaign	Engineers have identified an issue when campaign email links include personalization tags causing these links to resolve in a 404 not found error. This issue affects campaigns sent since 12:25 CST on October 3rd. A fix is being prepared.	Major	Oct 4, 2023, 22:30	02:06 (3.6 h)	resolved
Scaleway	[INSTANCE] Maintenance on stardust instances located in NL-AMS-1 the 5th of October	Minor	Sep 28, 2023, 09:01	Oct 12, 2023, 14:43 (14 d)	resolved
Twilio	SMS Delivery Delays to CTBC Celular Network in Brazil	Minor	Sep 28, 2023, 11:14	Oct 12, 2023, 20:29 (14 d)	resolved
Twilio	SMS Delivery Failures to Karabakh Telecom Network in Armenia	Minor	Sep 29, 2023, 20:21	Oct 12, 2023, 18:56 (13 d)	resolved
Scaleway	[WEBHOSTING] Database inaccessible on pf15 & pf16	Minor	Oct 1, 2023, 05:23	Oct 12, 2023, 14:50 (11 d)	resolved
Aircall	MacOS 14.0 "Sonoma" Audio Issues	Minor	Oct 2, 2023, 15:42	07:43 (3 d)	resolved
Twilio	Intermittent Inbound Messages with WhatsApp	Minor	Oct 2, 2023, 20:10	Oct 6, 2023, 19:00 (4 d)	resolved
Twilio	MMS Delivery Delays to T-Mobile Network in the US From a Subset of Long Codes	Minor	Oct 3, 2023, 17:22	01:12 (32 h)	resolved
Snyk	Snyk Open Source and Container Test degraded	Minor	Oct 4, 2023, 08:18	07:47 (23 h)	resolved
Bunny.net	Bunny Stream - Video Encoding Delays	Minor	Oct 4, 2023, 10:56	07:26 (21 h)	resolved
Plivo	Delivery delay on Inbound/Outbound regular SMS towards South Africa phone numbers	Minor	Oct 4, 2023, 11:02	13:10 (26 h)	resolved
Twilio	SMS Delivery Receipts Delayed for Messages Sent to Brazil Networks	Minor	Oct 4, 2023, 14:22	00:32 (10 h)	resolved
Vonage	Brazil SMS - Delivery degradation towards all networks	Minor	Oct 4, 2023, 16:11	09:04 (17 h)	resolved
Twilio	SMS Delivery Delays to Telenor Network in Pakistan	Minor	Oct 4, 2023, 17:29	00:43 (7.2 h)	resolved
Maven Central	Search results are out of date	Minor	Oct 4, 2023, 19:30	08:04 (13 h)	resolved
Grafana Cloud	Read Replicas With Very High Replication Lag	Minor	Oct 4, 2023, 21:53	01:08 (3.3 h)	resolved
Heap	Heap Connect Sync Delays	Minor	Oct 4, 2023, 22:18	14:34 (16 h)	resolved
Vonage	Mexico SMS - Degradation towards AT&T Mexico	Minor	Oct 4, 2023, 22:48	00:16 (1.5 h)	resolved
Amplitude	New orgs can't be created in Amplitude	No impact listed	Oct 4, 2023, 20:36	00:19 (3.7 h)	resolved
MongoDB Atlas	Backup snapshots are behind for some Atlas NVMe clusters	No impact listed	Oct 4, 2023, 22:16	04:52 (6.6 h)	resolved
Unbounce	Smart Builder Stripe app disruption	No impact listed	Oct 4, 2023, 23:13	00:12 (59 min)	resolved

Maintenance 23

Vendor	Incident	Impact	Started	Resolved	Status
Lever	[Scheduled] Scheduled Maintenance	Maintenance	00:00	04:01 (4.0 h)	resolved
1Password	[Scheduled] Database maintenance for ent.1password.com	Maintenance	00:00	02:00 (2.0 h)	resolved
Twilio	[Scheduled] Kazakhstan SMS Carrier Maintenance - K-Cell	Maintenance	02:00	03:00 (1.0 h)	resolved
Vonage	[Scheduled] Kazakhstan SMS - Scheduled Maintenance affecting Kcell	Maintenance	02:00	03:00 (1.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - Small US Carriers	Maintenance	03:30	10:30 (7.0 h)	resolved
Vonage	[Scheduled] USA SMS - Maintenance affecting multiple US Regional Carriers	Maintenance	03:30	10:00 (6.5 h)	resolved
Amplitude	[Scheduled] Data Processing Maintenance	Maintenance	04:01	06:01 (2.0 h)	resolved
Linode (Akamai)	[Scheduled] Emergency maintenance for Object Storage service in Newark	Maintenance	04:01	08:00 (4.0 h)	resolved
Twilio	[Scheduled] Account Security Carrier Partner Maintenance - Multiple Countries	Maintenance	04:30	06:00 (1.5 h)	resolved
Twilio	[Scheduled] Germany SMS Carrier Maintenance - Telefonica 02	Maintenance	06:01	10:00 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - AT&T Platform Upgrade	Maintenance	07:00	08:00 (1.0 h)	resolved
Vonage	[Scheduled] USA SMS - Scheduled Maintenance affecting AT&T	Maintenance	07:00	08:00 (1.0 h)	resolved
Twilio	[Scheduled] Germany SMS Carrier Partner Maintenance	Maintenance	08:00	09:00 (1.0 h)	resolved
Wiz	[Scheduled] Database upgrade - US14	Maintenance	08:33	09:05 (32 min)	resolved
Sinch	[Scheduled] Sinch Maintenance - Scheduled Maintenance - US Shortcode and 10DLC Products	Maintenance	09:01	11:00 (2.0 h)	resolved
Bandwidth	[Scheduled] Global Data Center Maintenance - China	Maintenance	12:00	14:00 (2.0 h)	resolved
Help Scout	[Scheduled] Scheduled Database Maintenance	Maintenance	13:00	13:11 (11 min)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Voice Calls in the Singapore region	Maintenance	14:00	18:01 (4.0 h)	resolved
Vonage	[Scheduled] Voice Sydney Data Center Maintenance	Maintenance	17:00	18:01 (1.0 h)	resolved
Twilio	[Scheduled] Vietnam SMS Carrier Maintenance - Mobifone	Maintenance	18:16	18:31 (15 min)	resolved
JFrog	[Scheduled] Planned Cloud Maintenance on Azure West Europe	Maintenance	19:05	23:06 (4.0 h)	resolved
Crusoe	[Scheduled] WAN Network Maintenance	Maintenance	21:00	23:00 (2.0 h)	resolved
Vonage	[Scheduled] Egypt SMS - Planned maintenance affecting Vodafone network	Maintenance	23:00	Oct 6, 2023, 03:00 (4.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Xero, Discord, Chargebee, Temporal Cloud, Red Hat (incl. Quay.io), Bandwidth, Gorgias, Confluent, Lever, Twilio, Sinch, Vonage.

Cite this

41 vendor-reported incidents started on 2023-10-05 (UTC) across 26 vendors, 9 labelled major or critical by the vendor.

Title: Outages on October 5, 2023
Vendor: Rewindex daily outage roundup
Date: 2023-10-05 00:00 UTC
URL: https://rewindex.com/outages/2023-10-05

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