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CompaniesGorgiasMonthly reportsOctober 2023

Gorgias in October 2023: incidents, uptime and changes

15incidents posted
4labelled major or critical
98.53%free of major/critical
95.39%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 10 h 53 min, incident time 34 h 17 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 3 · Minor 5 · No impact listed 6

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
Help Center is not workingCritical5.3 hresolved10-09
Voicemail recordings not availableMajor2.2 hresolved10-05
Shopify order links rendered incorrectlyMajor51 minresolved10-06
Messages-Per-Ticket metric may be wrongMajor2.5 hresolved10-10

Other incidents 11

IncidentImpactStartedDurationStatusDay
Ticket Views, Ticket Search, Customer Search, Support Performance Overview data may not be up to dateNo impact listed1.3 hresolved10-04
Ticket Search, Customer Search, Ticket Views, Support Performance Overview data may be out of dateNo impact listed13 minresolved10-05
Ticket Search, Customer Search, Ticket Views, Support Performance Overview data may be out of dateNo impact listed14 minresolved10-05
Datetime Formatting IssueMinor2.0 hresolved10-10
Ticket Search, Ticket Views and Support Performance Overview data may be out of dateNo impact listed2.1 hresolved10-16
Ticket Views do not reflect latest ticket changesMinor4.5 hresolved10-16
Ticket Views do not reflect latest ticket changesMinor4.1 hresolved10-18
Performance degradationMinor8.0 hresolved10-18
Inbound emails for some Outlook integrations imported with a delayMinor8.6 hresolved10-30
Increased latency in the help center / contact formNo impact listed0 minresolved10-30
Increased latency in the help center / contact formNo impact listed6.8 hresolved10-31

Cite this

Gorgias posted 15 status incidents in October 2023 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Gorgias in October 2023
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/2023/10

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