# Gorgias in October 2023: incidents, uptime and changes

> Gorgias in October 2023: 15 incidents on its status page (4 major or critical), 98.53% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2023/10
Last updated: 2023-11-01T00:20:00Z

- Incidents posted: 15 (major/critical: 4) · Maintenance: 0
- By vendor impact label: critical 1, major 3, minor 5, none 6
- Uptime (vendor-reported): 98.53% free of major/critical incidents, 95.39% free of any incident; outage time 10 h 53 min, incident time 34 h 17 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2023](https://rewindex.com/company/gorgias/2023/09.md) · Next: [November 2023](https://rewindex.com/company/gorgias/2023/11.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Help Center is not working](https://rewindex.com/company/gorgias/incidents/mhrw1qgzmv6v.md) | critical | 2023-10-09 09:02 UTC | 2023-10-09 14:23 UTC | 5.3 h | resolved |
| [Voicemail recordings not available](https://rewindex.com/company/gorgias/incidents/bc2lm84w94t5.md) | major | 2023-10-05 16:04 UTC | 2023-10-05 18:18 UTC | 2.2 h | resolved |
| [Shopify order links rendered incorrectly](https://rewindex.com/company/gorgias/incidents/2qc2vs6n2s1l.md) | major | 2023-10-06 13:25 UTC | 2023-10-06 14:16 UTC | 51 min | resolved |
| [Messages-Per-Ticket metric may be wrong](https://rewindex.com/company/gorgias/incidents/nlrhb2hnq1jp.md) | major | 2023-10-10 10:14 UTC | 2023-10-10 12:41 UTC | 2.5 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Ticket Views, Ticket Search, Customer Search, Support Performance Overview data may not be up to date](https://rewindex.com/company/gorgias/incidents/qdqzj1s826kc.md) | none | 2023-10-04 21:18 UTC | 2023-10-04 22:35 UTC | 1.3 h | resolved |
| [Ticket Search, Customer Search, Ticket Views, Support Performance Overview data may be out of date](https://rewindex.com/company/gorgias/incidents/h90k7z70b8nm.md) | none | 2023-10-05 14:02 UTC | 2023-10-05 14:15 UTC | 13 min | resolved |
| [Voicemail recordings not available](https://rewindex.com/company/gorgias/incidents/bc2lm84w94t5.md) | major | 2023-10-05 16:04 UTC | 2023-10-05 18:18 UTC | 2.2 h | resolved |
| [Ticket Search, Customer Search, Ticket Views, Support Performance Overview data may be out of date](https://rewindex.com/company/gorgias/incidents/sfcjgjrn3tmc.md) | none | 2023-10-05 17:33 UTC | 2023-10-05 17:47 UTC | 14 min | resolved |
| [Shopify order links rendered incorrectly](https://rewindex.com/company/gorgias/incidents/2qc2vs6n2s1l.md) | major | 2023-10-06 13:25 UTC | 2023-10-06 14:16 UTC | 51 min | resolved |
| [Help Center is not working](https://rewindex.com/company/gorgias/incidents/mhrw1qgzmv6v.md) | critical | 2023-10-09 09:02 UTC | 2023-10-09 14:23 UTC | 5.3 h | resolved |
| [Messages-Per-Ticket metric may be wrong](https://rewindex.com/company/gorgias/incidents/nlrhb2hnq1jp.md) | major | 2023-10-10 10:14 UTC | 2023-10-10 12:41 UTC | 2.5 h | resolved |
| [Datetime Formatting Issue](https://rewindex.com/company/gorgias/incidents/n6hcxqrmj57h.md) | minor | 2023-10-10 17:38 UTC | 2023-10-10 19:37 UTC | 2.0 h | resolved |
| [Ticket Search, Ticket Views and Support Performance Overview data may be out of date](https://rewindex.com/company/gorgias/incidents/t9jc27dnfbp3.md) | none | 2023-10-16 09:25 UTC | 2023-10-16 11:30 UTC | 2.1 h | resolved |
| [Ticket Views do not reflect latest ticket changes](https://rewindex.com/company/gorgias/incidents/lccj7t1gs17m.md) | minor | 2023-10-16 13:45 UTC | 2023-10-16 18:14 UTC | 4.5 h | resolved |
| [Ticket Views do not reflect latest ticket changes](https://rewindex.com/company/gorgias/incidents/t34s39r5xlk2.md) | minor | 2023-10-18 15:12 UTC | 2023-10-18 19:18 UTC | 4.1 h | resolved |
| [Performance degradation](https://rewindex.com/company/gorgias/incidents/g2gb072cpsv0.md) | minor | 2023-10-18 15:34 UTC | 2023-10-18 23:33 UTC | 8.0 h | resolved |
| [Inbound emails for some Outlook integrations imported with a delay](https://rewindex.com/company/gorgias/incidents/16jj0r5vd7b1.md) | minor | 2023-10-30 12:52 UTC | 2023-10-30 21:27 UTC | 8.6 h | resolved |
| [Increased latency in the help center / contact form](https://rewindex.com/company/gorgias/incidents/7svsvfkcqkwd.md) | none | 2023-10-30 18:00 UTC | 2023-10-30 18:00 UTC | 0 min | resolved |
| [Increased latency in the help center / contact form](https://rewindex.com/company/gorgias/incidents/xr2qt5l3xcgx.md) | none | 2023-10-31 17:33 UTC | 2023-11-01 00:20 UTC | 6.8 h | resolved |

## Cite this

Gorgias posted 15 status incidents in October 2023 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2023/10
- Citation: Gorgias, “Gorgias in October 2023” (2023-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2023/10 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in October 2023 (2023-10-01)](https://rewindex.com/company/gorgias/2023/10)`


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Canonical: https://rewindex.com/company/gorgias/2023/10 · Markdown: https://rewindex.com/company/gorgias/2023/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:28.377Z