CompaniesGorgiasMonthly reportsSeptember 2023
Gorgias in September 2023: incidents, uptime and changes
8incidents posted
3labelled major or critical
98.75%free of major/critical
74.50%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 9 h, incident time 7.6 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 3 · Minor 4 · No impact listed 1
Major and critical incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Issues creating Phone tickets for Oubound calls | Major | 1.1 h | resolved | 09-04 | |
| Performance degradation causing partial outage | Major | 7.0 h | resolved | 09-05 | |
| Performance degradation causing partial outage | Major | 52 min | resolved | 09-07 |
Other incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| The Support Performance Overview and Agents are missing data since 2023-08-31 19:52:15 | Minor | 1.1 h | resolved | 09-04 | |
| Some instagram replies are received as new tickets | Minor | 19 d | resolved | 09-07 | |
| Performance degradation causing partial outage | Minor | 16 min | resolved | 09-07 | |
| Delay in processing incoming messages | No impact listed | 2.4 h | resolved | 09-11 | |
| Support Performance Overview data may not be update-to-date | Minor | 6.3 h | resolved | 09-20 |
Cite this
Gorgias posted 8 status incidents in September 2023 (3 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Gorgias in September 2023
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/2023/09