# Gorgias in September 2023: incidents, uptime and changes

> Gorgias in September 2023: 8 incidents on its status page (3 major or critical), 98.75% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2023/09
Last updated: 2023-10-01T00:00:00Z

- Incidents posted: 8 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 4, none 1
- Uptime (vendor-reported): 98.75% free of major/critical incidents, 74.50% free of any incident; outage time 9 h, incident time 7.6 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2023](https://rewindex.com/company/gorgias/2023/08.md) · Next: [October 2023](https://rewindex.com/company/gorgias/2023/10.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues creating Phone tickets for Oubound calls](https://rewindex.com/company/gorgias/incidents/mgytklhxqz34.md) | major | 2023-09-04 14:32 UTC | 2023-09-04 15:37 UTC | 1.1 h | resolved |
| [Performance degradation causing partial outage](https://rewindex.com/company/gorgias/incidents/fvp9zd1gkw89.md) | major | 2023-09-05 22:13 UTC | 2023-09-06 05:16 UTC | 7.0 h | resolved |
| [Performance degradation causing partial outage](https://rewindex.com/company/gorgias/incidents/hxzb2pdh0w5f.md) | major | 2023-09-07 14:42 UTC | 2023-09-07 15:34 UTC | 52 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [The Support Performance Overview and Agents are missing data since 2023-08-31 19:52:15](https://rewindex.com/company/gorgias/incidents/9q9kjkc88mb8.md) | minor | 2023-09-04 11:17 UTC | 2023-09-04 12:25 UTC | 1.1 h | resolved |
| [Issues creating Phone tickets for Oubound calls](https://rewindex.com/company/gorgias/incidents/mgytklhxqz34.md) | major | 2023-09-04 14:32 UTC | 2023-09-04 15:37 UTC | 1.1 h | resolved |
| [Performance degradation causing partial outage](https://rewindex.com/company/gorgias/incidents/fvp9zd1gkw89.md) | major | 2023-09-05 22:13 UTC | 2023-09-06 05:16 UTC | 7.0 h | resolved |
| [Some instagram replies are received as new tickets](https://rewindex.com/company/gorgias/incidents/59l7sw4q93ff.md) | minor | 2023-09-07 09:04 UTC | 2023-09-26 09:15 UTC | 19 d | resolved |
| [Performance degradation causing partial outage](https://rewindex.com/company/gorgias/incidents/hxzb2pdh0w5f.md) | major | 2023-09-07 14:42 UTC | 2023-09-07 15:34 UTC | 52 min | resolved |
| [Performance degradation causing partial outage](https://rewindex.com/company/gorgias/incidents/s50yzz4qg8f8.md) | minor | 2023-09-07 17:38 UTC | 2023-09-07 17:54 UTC | 16 min | resolved |
| [Delay in processing incoming messages](https://rewindex.com/company/gorgias/incidents/jbz9thymrclx.md) | none | 2023-09-11 15:47 UTC | 2023-09-11 18:11 UTC | 2.4 h | resolved |
| [Support Performance Overview data may not be update-to-date](https://rewindex.com/company/gorgias/incidents/sh4wy8kd7yc5.md) | minor | 2023-09-20 13:33 UTC | 2023-09-20 19:50 UTC | 6.3 h | resolved |

## Cite this

Gorgias posted 8 status incidents in September 2023 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2023/09
- Citation: Gorgias, “Gorgias in September 2023” (2023-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2023/09 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in September 2023 (2023-09-01)](https://rewindex.com/company/gorgias/2023/09)`


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Canonical: https://rewindex.com/company/gorgias/2023/09 · Markdown: https://rewindex.com/company/gorgias/2023/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:09.305Z