Outages by dayOctober 16, 2023

Outages on October 16, 2023

UTC day 2023-10-16 (Oct 16, 2023, 00:00 to Oct 16, 2023, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

47incidents started

4labelled major or critical

27vendors with a new incident

7still open from earlier days

By vendor label: Critical 2 · Major 2 · Minor 31 · No impact listed 12 · 24 maintenance

Incidents started this day 47

Vendor	Incident	Impact	Started	Resolved	Status
Xero	Global: XPM - Users unable to access the navigation bar	Critical	01:24	02:09 (45 min)	resolved
Stripe	Elevated Apple Pay errors	Critical	11:53	13:23 (1.5 h)	resolved
ActiveCampaign	Email designer is not loading in APAC and EU regions.	Major	14:37	16:17 (1.7 h)	resolved
Figma	Service disruption	Major	18:53	20:04 (1.2 h)	resolved
Deepgram	[Deepgram API] Elevated Connection Timeout Errors	Minor	04:08	04:08 (0 min)	resolved
Vonage	Indonesia SMS - Delivery Degradation towards Hutchison 3	Minor	07:49	13:26 (5.6 h)	resolved
Twilio	SMS Delivery Delays to Smart Network in Philippines	Minor	08:33	13:10 (4.6 h)	resolved
Harness	CI pipelines executions which upload test reports are impacted	Minor	09:15	10:30 (1.3 h)	resolved
Sinch	Delivery Issue Philippines - Globe, Smart	Minor	09:38	21:45 (12 h)	resolved
Grafana Cloud	Investigating issue with some instances becoming unreachable with "Grafana has failed to load its application files"	Minor	09:46	09:59 (13 min)	resolved
Vonage	Ivory Coast SMS - Delivery Degradation towards Atlantique Cellulaire - Etisalat	Minor	10:54	12:00 (1.1 h)	resolved
Twilio	SMS Delivery Delays to Moov Network in Ivory Coast	Minor	11:03	20:09 (9.1 h)	resolved
Vonage	Delivery report delays in multiple destinations	Minor	11:26	13:19 (1.9 h)	resolved
Vonage	Russia SMS - Degradation towards Megafone and Yota networks	Minor	13:16	23:14 (10.0 h)	resolved
Wix	Issues connecting and paying with Apple Pay	Minor	13:17	13:28 (11 min)	resolved
Bitrise	Error 500 on Dashboard and Settings pages	Minor	13:36	13:43 (7 min)	resolved
Gorgias	Ticket Views do not reflect latest ticket changes	Minor	13:45	18:14 (4.5 h)	resolved
Harness	Failed to retrieve license information seen for some customers.	Minor	14:02	14:41 (39 min)	resolved
MongoDB Atlas	MongoDB Cloud & Support Portal: Logins may not complete	Minor	14:27	14:43 (16 min)	resolved
Greenhouse	BIC Potential missing data for application_stages	Minor	15:20	18:19 (3.0 h)	resolved
Maven Central	Search results are out of date	Minor	16:17	17:08 (51 min)	resolved
Grain	Servers experiencing elevated load	Minor	16:25	Oct 17, 2023, 16:59 (25 h)	resolved
Harness	Hosted Mac builds on Prod 2 are failing	Minor	16:48	16:50 (2 min)	resolved
Braze	Dashboard Timeouts	Minor	17:30	19:23 (1.9 h)	resolved
Segment	Data Processing Delays	Minor	18:30	Oct 17, 2023, 00:28 (6.0 h)	resolved
Sinch	Delivery Issue Brazil - Claro	Minor	18:31	Oct 17, 2023, 01:07 (6.6 h)	resolved
Sinch	Delivery Issue Sri Lanka - Dialog Telekom	Minor	18:53	Oct 17, 2023, 02:02 (7.2 h)	resolved
Vonage	Service Issues at Video API Platform affecting Email Notifications	Minor	19:08	20:08 (1.0 h)	resolved
Vonage	Brazil SMS - Degradation affecting Claro Brazil	Minor	19:15	Oct 17, 2023, 00:25 (5.2 h)	resolved
Sinch	Delivery Issue Italy	Minor	19:32	20:50 (1.3 h)	resolved
Vanta	Starter Guide not Visible for Customers	Minor	19:45	Oct 17, 2023, 00:13 (4.5 h)	resolved
Twilio	Sms Delivery Delays to Orange Network in Cameroon	Minor	20:28	Oct 17, 2023, 01:22 (4.9 h)	resolved
Twilio	SMS Delivery Delays To Algar Telecom Network in Brazil	Minor	21:11	Oct 17, 2023, 08:30 (11 h)	resolved
Twilio	SMS Delivery Delays to Telekom Network in Romania	Minor	23:22	Oct 17, 2023, 06:38 (7.3 h)	resolved
Twilio	SMS Delivery Delays to One Nz Vodafone Network in New Zealand	Minor	23:52	Oct 17, 2023, 02:19 (2.5 h)	resolved
Hotjar	Heatmap screenshots time out	No impact listed	08:02	09:08 (1.1 h)	resolved
Pusher	Insights and graphs not available in neither customer and admin view	No impact listed	08:57	Oct 17, 2023, 23:20 (38 h)	resolved
MessageBird (Bird)	MessageBird numbers can’t be used to install WhatsApp channels	No impact listed	09:12	11:32 (2.3 h)	resolved
Gorgias	Ticket Search, Ticket Views and Support Performance Overview data may be out of date	No impact listed	09:25	11:30 (2.1 h)	resolved
Maven Central	search.maven.org is down	No impact listed	12:14	15:02 (2.8 h)	resolved
Twilio	On Call Engineers are Investigating an issue	No impact listed	14:27	14:43 (16 min)	resolved
Hotjar	Dashboards are down	No impact listed	14:59	15:19 (20 min)	resolved
Unbounce	WordPress plugin outage	No impact listed	16:04	00:30 (-935 min)	resolved
Grafana Cloud	Loki - Issues Writing Logs in AWS Singapore	No impact listed	16:22	21:11 (4.8 h)	resolved
Mixpanel	Merge is currently delayed for a subset of projects	No impact listed	18:44	Oct 21, 2023, 17:17 (5 d)	resolved
Snyk	SCM Integrations Import Degradation	No impact listed	19:54	21:07 (1.2 h)	resolved
DigitalOcean	DigitalOcean Control Panel and API	No impact listed	23:14	23:14 (0 min)	resolved

Still open from earlier days 7

Vendor	Incident	Impact	Started	Resolved	Status
Grafana Cloud	Elevated Latency - prod-eu-west-0 and prod-us-central-0	Minor	Oct 11, 2023, 13:22	Oct 18, 2023, 14:08 (7 d)	resolved
Twilio	SMS Delivery Delays to America Net Network in Brazil	Minor	Oct 12, 2023, 03:33	Oct 21, 2023, 11:11 (9 d)	resolved
Twilio	SMS Delivery Failures From Twilio Mexican Long Codes to AT&T Network in Mexico	Minor	Oct 13, 2023, 05:05	Oct 19, 2023, 20:32 (7 d)	resolved
Bandwidth	Bandwidth Global Portal: Emergency Services Provisioning Incident	Minor	Oct 14, 2023, 20:16	Oct 17, 2023, 09:51 (3 d)	resolved
Twilio	SMS Delivery Delays to Zain Network in Sudan	Minor	Oct 14, 2023, 20:24	06:39 (34 h)	resolved
Scaleway	[WEBHOSTING] Database inaccessible on pf 16	No impact listed	Oct 10, 2023, 08:03	Oct 25, 2023, 09:19 (15 d)	resolved
MongoDB Atlas	Users unable to add new PayPal payment address	No impact listed	Oct 13, 2023, 15:28	15:51 (3 d)	resolved

Maintenance 24

Vendor	Incident	Impact	Started	Resolved	Status
Segment	[Scheduled] Deletions database maintenance	Maintenance	01:00	04:01 (3.0 h)	resolved
Twilio	[Scheduled] US SMS Carrier Maintenance - T-Mobile	Maintenance	03:00	11:00 (8.0 h)	resolved
Vonage	[Scheduled] USA SMS - Emergency Maintenance affecting T-Mobile	Maintenance	03:00	11:00 (8.0 h)	resolved
JFrog	[Scheduled] Planned Cloud Maintenance on Azure Australia East	Maintenance	06:00	21:00 (15 h)	resolved
Scaleway	[Scheduled] [K8S] - Kubernetes 1.22 is no longer supported on our Kubernetes products	Maintenance	07:00	16:00 (9.0 h)	resolved
Sinch	[Scheduled] External Maintenance - AT&T Platform Upgrade	Maintenance	07:00	08:00 (1.0 h)	resolved
Vonage	[Scheduled] USA SMS - Scheduled Maintenance affecting AT&T	Maintenance	07:00	08:00 (1.0 h)	resolved
Twilio	[Scheduled] United States SMS Carrier Maintenance - AT&T Mobility	Maintenance	07:31	10:30 (3.0 h)	resolved
Sinch	[Scheduled] Sinch Planned Maintenance - MMS	Maintenance	08:00	10:00 (2.0 h)	resolved
Vonage	[Scheduled] USA MMS - Planned Maintenance affecting 10DLC MMS messages	Maintenance	08:00	10:00 (2.0 h)	resolved
Vonage	[Scheduled] Singapore SMS - Planned maintenance affecting M1	Maintenance	08:14	not resolved	unknown
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Two-way SMS\MMS towards the US phone numbers	Maintenance	10:00	11:00 (1.0 h)	resolved
Bandwidth	[Scheduled] Global Data Center Maintenance - Australia	Maintenance	12:00	14:00 (2.0 h)	resolved
Twilio	[Scheduled] Japan SMS Carrier Maintenance - Rakuten Mobile	Maintenance	13:01	20:00 (7.0 h)	resolved
Vonage	[Scheduled] Japan SMS - Planned Maintenance affecting Rakuten network	Maintenance	13:01	20:00 (7.0 h)	resolved
Help Scout	[Scheduled] Scheduled Database Maintenance	Maintenance	13:30	14:00 (30 min)	resolved
Sinch	[Scheduled] External Maintenance - AT&T - US	Maintenance	15:00	Oct 17, 2023, 10:00 (19 h)	resolved
Twilio	[Scheduled] US SMS and MMS Carrier Maintenance - AT&T	Maintenance	15:00	Oct 18, 2023, 10:00 (43 h)	resolved
Vonage	[Scheduled] Japan SMS - Planned maintenance affecting KDDI network	Maintenance	16:00	19:30 (3.5 h)	resolved
Sinch	[Scheduled] External Maintenance - Singapore - M1	Maintenance	18:00	21:00 (3.0 h)	resolved
Vonage	[Scheduled] Russia SMS - Planned maintenance affecting Tele2	Maintenance	20:00	Oct 17, 2023, 00:01 (4.0 h)	resolved
Twilio	[Scheduled] UK SMS Carrier Partner Maintenance- O2 UK	Maintenance	22:00	Oct 20, 2023, 00:00 (3 d)	resolved
Twilio	[Scheduled] Kazakhstan SMS Carrier Maintenance - K-Cell	Maintenance	23:02	Oct 17, 2023, 02:00 (3.0 h)	resolved
Vonage	[Scheduled] Kazakhstan SMS - Scheduled Maintenance affecting Kcell	Maintenance	23:02	Oct 17, 2023, 02:00 (3.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Xero, Stripe, ActiveCampaign, Figma, Deepgram, Vonage, Twilio, Harness, Sinch, Grafana Cloud, Wix, Bitrise.

Cite this

47 vendor-reported incidents started on 2023-10-16 (UTC) across 27 vendors, 4 labelled major or critical by the vendor.

Title: Outages on October 16, 2023
Vendor: Rewindex daily outage roundup
Date: 2023-10-16 00:00 UTC
URL: https://rewindex.com/outages/2023-10-16

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