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CompaniesActiveCampaignMonthly reportsOctober 2023

ActiveCampaign in October 2023: incidents, uptime and changes

12incidents posted
8labelled major or critical
97.94%free of major/critical
96.88%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 15 h 19 min, incident time 23 h 12 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 2 · Major 6 · Minor 4

Major and critical incidents 8

IncidentImpactStartedDurationStatusDay
EU and APAC - Web-hook errorsCritical8 minresolved10-19
Engineers detected a platform wide service disruptionCritical12 minresolved10-19
Engineers have identified an issue when campaign email links include personalization tags causing these links to resolve in a 404 not found error. This issue affects campaigns sent since 12:25 CST on October 3rd. A fix is being prepared.Major3.6 hresolved10-04
Customers impacted by a maintenance taking longer than expectedMajor7.0 hresolved10-15
Email designer is not loading in APAC and EU regions.Major1.7 hresolved10-16
New conversations are not loadingMajor18 minresolved10-17
Engineers have identified an issue impacting the Pages application. Existing Landing Pages are available and not impacted and the issue impacts access to the Pages application. Engineers are actively working on a resolution.Major1.4 hresolved10-23
Intermittent issues with Zapier integrationsMajor1.4 hresolved10-23

Other incidents 4

IncidentImpactStartedDurationStatusDay
Engineers are investigating an issue impacting link tracking, causing links to fail with a 502 error. This is impacting less than 1% of total links clicked at this time.Minor1.9 hresolved10-02
Error sending Campaigns from the Contact page using "Send a Campaign" buttonMinor40 minresolved10-04
Some campaigns in "pending approval" longer than expectedMinor2.7 hresolved10-09
Engineers are investigating an issue causing delays in AutomationsMinor2.6 hresolved10-30

Maintenance 1

Show scheduled maintenance

Cite this

ActiveCampaign posted 12 status incidents in October 2023 (8 major or critical); 0 price changes and 0 notable page changes observed.

Title
ActiveCampaign in October 2023
Vendor
ActiveCampaign
Date
URL
https://rewindex.com/company/activecampaign/2023/10

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