# ActiveCampaign in October 2023: incidents, uptime and changes > ActiveCampaign in October 2023: 12 incidents on its status page (8 major or critical), 97.94% free of major or critical incidents (vendor-reported). From Rewindex’s archive of ActiveCampaign’s status, pricing and policy pages. Canonical: https://rewindex.com/company/activecampaign/2023/10 Last updated: 2023-11-01T00:00:00Z - Incidents posted: 12 (major/critical: 8) · Maintenance: 1 - By vendor impact label: critical 2, major 6, minor 4 - Uptime (vendor-reported): 97.94% free of major/critical incidents, 96.88% free of any incident; outage time 15 h 19 min, incident time 23 h 12 min - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [September 2023](https://rewindex.com/company/activecampaign/2023/09.md) · Next: [November 2023](https://rewindex.com/company/activecampaign/2023/11.md) · [All months](https://rewindex.com/company/activecampaign/reports.md) · [ActiveCampaign](https://rewindex.com/company/activecampaign.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [EU and APAC - Web-hook errors](https://rewindex.com/company/activecampaign/incidents/s7ckz5f5j5d2.md) | critical | 2023-10-19 19:48 UTC | 2023-10-19 19:56 UTC | 8 min | resolved | | [Engineers detected a platform wide service disruption](https://rewindex.com/company/activecampaign/incidents/hjmyhqjr03sb.md) | critical | 2023-10-19 21:21 UTC | 2023-10-19 21:33 UTC | 12 min | resolved | | [Engineers have identified an issue when campaign email links include personalization tags causing these links to resolve in a 404 not found error. This issue affects campaigns sent since 12:25 CST on October 3rd. A fix is being prepared.](https://rewindex.com/company/activecampaign/incidents/k96lghtcx9kf.md) | major | 2023-10-04 22:30 UTC | 2023-10-05 02:06 UTC | 3.6 h | resolved | | [Customers impacted by a maintenance taking longer than expected](https://rewindex.com/company/activecampaign/incidents/qjh1hb81mpvp.md) | major | 2023-10-15 10:31 UTC | 2023-10-15 17:30 UTC | 7.0 h | resolved | | [Email designer is not loading in APAC and EU regions.](https://rewindex.com/company/activecampaign/incidents/74b8mqmgttts.md) | major | 2023-10-16 14:37 UTC | 2023-10-16 16:17 UTC | 1.7 h | resolved | | [New conversations are not loading](https://rewindex.com/company/activecampaign/incidents/c2b0b5ygtghy.md) | major | 2023-10-17 16:52 UTC | 2023-10-17 17:10 UTC | 18 min | resolved | | [Engineers have identified an issue impacting the Pages application. Existing Landing Pages are available and not impacted and the issue impacts access to the Pages application. Engineers are actively working on a resolution.](https://rewindex.com/company/activecampaign/incidents/cjs27952x50w.md) | major | 2023-10-23 14:57 UTC | 2023-10-23 16:18 UTC | 1.4 h | resolved | | [Intermittent issues with Zapier integrations](https://rewindex.com/company/activecampaign/incidents/q1qyr4qr0yvv.md) | major | 2023-10-23 15:56 UTC | 2023-10-23 17:23 UTC | 1.4 h | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Engineers are investigating an issue impacting link tracking, causing links to fail with a 502 error. This is impacting less than 1% of total links clicked at this time.](https://rewindex.com/company/activecampaign/incidents/fltb2njjlll0.md) | minor | 2023-10-02 17:34 UTC | 2023-10-02 19:30 UTC | 1.9 h | resolved | | [Error sending Campaigns from the Contact page using "Send a Campaign" button](https://rewindex.com/company/activecampaign/incidents/jbw4fxmwp28q.md) | minor | 2023-10-04 00:11 UTC | 2023-10-04 00:51 UTC | 40 min | resolved | | [Engineers have identified an issue when campaign email links include personalization tags causing these links to resolve in a 404 not found error. This issue affects campaigns sent since 12:25 CST on October 3rd. A fix is being prepared.](https://rewindex.com/company/activecampaign/incidents/k96lghtcx9kf.md) | major | 2023-10-04 22:30 UTC | 2023-10-05 02:06 UTC | 3.6 h | resolved | | [Some campaigns in "pending approval" longer than expected](https://rewindex.com/company/activecampaign/incidents/tc9rync5mkh4.md) | minor | 2023-10-09 15:08 UTC | 2023-10-09 17:50 UTC | 2.7 h | resolved | | [Customers impacted by a maintenance taking longer than expected](https://rewindex.com/company/activecampaign/incidents/qjh1hb81mpvp.md) | major | 2023-10-15 10:31 UTC | 2023-10-15 17:30 UTC | 7.0 h | resolved | | [Email designer is not loading in APAC and EU regions.](https://rewindex.com/company/activecampaign/incidents/74b8mqmgttts.md) | major | 2023-10-16 14:37 UTC | 2023-10-16 16:17 UTC | 1.7 h | resolved | | [New conversations are not loading](https://rewindex.com/company/activecampaign/incidents/c2b0b5ygtghy.md) | major | 2023-10-17 16:52 UTC | 2023-10-17 17:10 UTC | 18 min | resolved | | [EU and APAC - Web-hook errors](https://rewindex.com/company/activecampaign/incidents/s7ckz5f5j5d2.md) | critical | 2023-10-19 19:48 UTC | 2023-10-19 19:56 UTC | 8 min | resolved | | [Engineers detected a platform wide service disruption](https://rewindex.com/company/activecampaign/incidents/hjmyhqjr03sb.md) | critical | 2023-10-19 21:21 UTC | 2023-10-19 21:33 UTC | 12 min | resolved | | [Engineers have identified an issue impacting the Pages application. Existing Landing Pages are available and not impacted and the issue impacts access to the Pages application. Engineers are actively working on a resolution.](https://rewindex.com/company/activecampaign/incidents/cjs27952x50w.md) | major | 2023-10-23 14:57 UTC | 2023-10-23 16:18 UTC | 1.4 h | resolved | | [Intermittent issues with Zapier integrations](https://rewindex.com/company/activecampaign/incidents/q1qyr4qr0yvv.md) | major | 2023-10-23 15:56 UTC | 2023-10-23 17:23 UTC | 1.4 h | resolved | | [Engineers are investigating an issue causing delays in Automations](https://rewindex.com/company/activecampaign/incidents/d47t54tj73zh.md) | minor | 2023-10-30 18:26 UTC | 2023-10-30 21:01 UTC | 2.6 h | resolved | ## Maintenance | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [\[Scheduled\] Planned Maintenance Upgrade Oct 15h 3am Central Time](https://rewindex.com/company/activecampaign/incidents/7qflkl6jp54x.md) | maintenance | 2023-10-15 08:00 UTC | 2023-10-15 10:00 UTC | 2.0 h | resolved | ## Cite this ActiveCampaign posted 12 status incidents in October 2023 (8 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/activecampaign/2023/10 - Citation: ActiveCampaign, “ActiveCampaign in October 2023” (2023-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/activecampaign/2023/10 (CC BY 4.0). - Markdown link: `[ActiveCampaign: ActiveCampaign in October 2023 (2023-10-01)](https://rewindex.com/company/activecampaign/2023/10)` --- Canonical: https://rewindex.com/company/activecampaign/2023/10 · Markdown: https://rewindex.com/company/activecampaign/2023/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:53:19.780Z