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CompaniesXeroMonthly reportsNovember 2023

Xero in November 2023: incidents, uptime and changes

17incidents posted
9labelled major or critical
97.88%free of major/critical
97.09%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 15 h 15 min, incident time 20 h 55 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 4 · Major 5 · Minor 5 · No impact listed 3

Major and critical incidents 9

IncidentImpactStartedDurationStatusDay
Global: Xero App Store - Currently unavailableCritical39 minresolved11-15
Global: Multiple products in Xero experiencing issuesCritical1.9 hresolved11-20
Global: Some customers are unable to access Bills and Invoices in XeroCritical2.5 hresolved11-20
Global: Invoicing - Customers unable to access invoicingCritical2.7 hresolved11-30
AU: Timesheets - Employees are unable to access Timesheets on the Web.Major1.5 hresolved11-16
Global: Xero - Some customers are unable to raise support casesMajor1.7 hresolved11-21
Global: XPM - Customers are unable to create a jobMajor3.0 hresolved11-23
Xero Practice Manager - Some users unable to accessMajor14 minresolved11-24
Global: Payroll - Some customers are experiencing intermittent errorsMajor2.3 hresolved11-28

Other incidents 8

IncidentImpactStartedDurationStatusDay
Global: Hubdoc - emailed document delaysNo impact listed0 minresolved11-02
Global: XPM - Customers may be experiencing delays with actions performedMinor29 minresolved11-08
Global: Bills - Some customers were unable to access billsNo impact listed0 minresolved11-13
NZ/UK Payroll - Pay History report not loadingNo impact listed5.1 hresolved11-14
Global: Xero - Customers may be experiencing slowness in XeroMinor1.2 hresolved11-16
Global: Xero - Customers are experiencing latency in XeroMinor1.2 hresolved11-17
Global: Contacts - Some users are unable to create a new contact in XeroMinor2.4 hresolved11-21
Xero HQ - 'Go to Xero' button unavailable for some customersMinor23 minresolved11-28

Maintenance 1

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Cite this

Xero posted 17 status incidents in November 2023 (9 major or critical); 0 price changes and 0 notable page changes observed.

Title
Xero in November 2023
Vendor
Xero
Date
URL
https://rewindex.com/company/xero/2023/11

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