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CompaniesXeroMonthly reportsDecember 2023

Xero in December 2023: incidents, uptime and changes

7incidents posted
4labelled major or critical
99.35%free of major/critical
99.00%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 4 h 46 min, incident time 7 h 22 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 3 · Minor 1 · No impact listed 2

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
XPM - customers unable to access Xero Practice ManagerCritical25 minresolved12-10
AU Payroll - some customers experiencing issuesMajor3.4 hresolved12-08
Global: User permissions - Customers unable to update user permissionsMajor15 minresolved12-10
Global: Hubdoc - Customers unable to publish documentsMajor43 minresolved12-20

Other incidents 3

IncidentImpactStartedDurationStatusDay
AU Tax - customers receiving error messagesNo impact listed0 minresolved12-08
Global: Reporting - Customers unable to access ReportsNo impact listed0 minresolved12-09
Global: Xero - Customers may be experiencing slownessMinor2.6 hresolved12-17

Maintenance 3

Show scheduled maintenance

Cite this

Xero posted 7 status incidents in December 2023 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Xero in December 2023
Vendor
Xero
Date
URL
https://rewindex.com/company/xero/2023/12

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